Job Description

Job Summary

The Fudge Maker is responsible for preparing high-quality fudge and candy products while delivering an exceptional guest experience. This role ensures all products are made according to established recipes, quality standards, and food safety guidelines while maintaining a clean, organized, and guest-ready environment.

The Fudge Maker supports daily kitchen and retail operations and plays a key role in creating an engaging and memorable experience for guests.

This role supports Rock City Enterprises’ mission:

“To enrich lives through Wonder and Connection.”

Essential Duties & Responsibilities

Guest Experience & Service

• Deliver excellent guest service to internal and external customers in alignment with Rock City Enterprises’ mission, culture, and values.
• Model appropriate guest and partner interactions at all times.
• Ensure guests receive high-quality food items served in a clean, welcoming environment in a timely manner.

Fudge Production & Food Preparation

• Prepare fudge products by mixing, pouring, cutting, and finishing according to established recipes and quality standards.
• Strictly adhere to recipe guidelines to ensure consistency and product excellence.
• Follow proper food storage, handling, and preparation procedures at all times.
• Maintain awareness of food safety practices and comply with all applicable health standards.

Retail & Kitchen Operations

• Perform opening and closing procedures, including all standard cashier and Point of Sale (POS) duties.
• Support daily operations of the Fudge Kitchen in collaboration with the team.
• Work with the Fudge Kitchen Team Leader to ensure merchandise is attractively displayed.
• Ensure work areas are properly stocked, clean, and organized throughout the shift.

Safety, Cleanliness & Compliance

• Maintain a clean, safe, and organized work environment by following safety and sanitation guidelines.
• Ensure kitchen equipment, tools, and surfaces are cleaned and maintained according to standards.
• Adhere to all organizational processes and procedures consistently.

General Responsibilities

• Perform other duties as assigned by management.

Requirements

Qualifications

Education & Experience

• Minimum of one (1) year of experience in candy making, food preparation, or a related field preferred.
• Willingness to receive training if prior experience is limited.

Knowledge & Skills

• Ability to present a professional, engaging, and polite image to guests and partners.
• Strong teamwork skills with the ability to work effectively in a fast-paced environment.
• Ability to communicate effectively in one-on-one and small group situations.
• Ability to read and understand operational and recipe documentation.
• Basic math skills, including the ability to add, subtract, multiply, and divide using U.S. currency.

Availability & Work Requirements

• Flexible availability to work nights, weekends, holidays, and special events as needed.

Physical Demands & Work Environment

• Regular use of hands and fingers.
• Ability to lift and/or move up to 30 pounds.
• Frequent standing, walking, stooping, kneeling, or crouching.
• Ability to stand for extended periods.

Company Mission & Core Values

Mission: To enrich lives through wonder and connection.

Core Values: Courage | Care | Wonder | Excellence