Job Description

Food & Beverage Attendant

WarHorse Gaming, a division of Ho-Chunk, Inc. Location: Lincoln, NE Job Type: Full-time and Part-time available; Schedule varies based on business needs, including evenings, weekends, and holidays

Compensation & Benefits

• Salary Range: $16.00/hour
• Comprehensive benefits package: • Federal Employees Medical Coverage • Full Insurance Coverage offerings • 401K Company Match and 100% Vesting Immediately • Quarterly Incentive Program • Vacation, Holiday & Sick Days • Discounted Meal Program

About Ho-Chunk, Inc. & WarHorse Gaming

Ho-Chunk, Inc. is the award-winning economic development corporation of the Winnebago Tribe of Nebraska. Its mission is to drive long-term economic growth and create meaningful employment opportunities for Tribal members. Through a diverse portfolio of businesses, Ho-Chunk, Inc. supports community development while preserving culture and strengthening sovereignty.

WarHorse Gaming is a gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). The company is responsible for managing the expansion of casino gaming at Nebraska’s historic horse racing venues, with properties in Lincoln, Omaha, and South Sioux City. WarHorse Gaming blends state-of-the-art casino operations with local economic development and community impact. Rooted in Tribal values and driven by guest experience, WarHorse aims to create premier destinations that elevate entertainment in the region.

Our work is guided by our core NATIVE values:

• Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska.
• Accountable – To always do what’s right.
• Team-Focused – For inclusive progress.
• Innovative – In creating solutions.
• Visionary – In our purpose and direction.
• Excellence – Through learning and performance.

The Food & Beverage Attendant is responsible for creating an exceptional guest experience by accurately taking, preparing, and serving food and beverage orders while maintaining quality, cleanliness, and service standards. This position supports daily food and beverage operations by delivering outstanding customer service, following established recipes and procedures, maintaining health and sanitation standards, and contributing to a welcoming hospitality environment.

Key Responsibilities

• Provide prompt, friendly, and efficient service to all guests.
• Accurately take, prepare, and serve food and beverage orders in accordance with established recipes, presentation standards, and outlet procedures.
• Maintain current knowledge of menu offerings and make recommendations based on guest preferences.
• Review completed orders with guests to ensure accuracy and satisfaction.
• Operate point-of-sale (POS) systems and comply with all cash-handling procedures.
• Maintain clean, organized, and sanitary workstations in accordance with department standards and health regulations.
• Ensure compliance with all company policies, procedures, internal controls, gaming regulations, and applicable local, state, and federal requirements.
• Attend required meetings and training sessions.
• Present a professional appearance and deliver exceptional guest and team member service at all times.
• Perform other duties as assigned.

Qualifications & Experience

Required:

• Must be at least 19 years of age.
• High school diploma, GED, or equivalent.
• Previous food service, server, or customer service experience preferred.
• Ability to operate mobile devices, touch-screen technology, and point-of-sale (POS) systems.
• Strong customer service, communication, and interpersonal skills.
• Ability to work effectively in a fast-paced team environment while maintaining attention to detail.

Work Environment & Physical Requirements

• Frequent standing, walking, and movement throughout restaurant and gaming environments.
• Ability to lift and carry up to 25 pounds.
• Exposure to elevated noise levels, secondhand smoke, cleaning chemicals, and hospitality operations.
• Frequent reaching, bending, and manual dexterity required to prepare and serve food and beverages.
• Ability to maintain balance, coordination, and endurance throughout assigned shifts.
• Frequent interaction with guests and team members requiring effective verbal communication.

Schedule

• Due to the dynamic nature of hospitality and entertainment operations, team members must be available to work varying schedules, including evenings, weekends, holidays, and extended hours as business needs require.
• Travel is not required for this position.

Why Join This Team?

• A mission-driven culture dedicated to economic advancement and community impact.
• Guided by strong NATIVE values and tribal-owned purpose.
• Career stability and opportunities across diverse industries.
• A collaborative work environment that encourages innovation and professional growth.

Our Commitment to Diversity

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.