Job Type: Fixed Term ContractorContract duration : 11 months.Application Deadline: 31 August 2026
Title Digital Experience Strategy Manager
Department APAC Marketing
Location Hong Kong
Reports To Digital Experience Strategy Senior Manager
Level 5
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger.
About your team
You’ll join APAC Marketing’s regional Digital Strategy & Marketing Analytics team, partnering across markets to shape data-informed digital strategies that improve client experiences and support growth.
About your role
You will help shape APAC digital experience priorities across the mobile app, secure site, and public site, ensuring customer needs and business objectives are clearly reflected in proposed digital initiatives. Working with business stakeholders, technology teams, the design team, and compliance, you will coordinate requirements, review design outputs, and identify opportunities to improve customer journeys. You will support experience improvement through usability assessment, competitive benchmarking, best practice review, and stakeholder input. You will also contribute to customer acquisition and retention initiatives by helping ensure digital journeys are consistent, effective, and aligned across platforms. By bringing structure, customer focus, and strategic input to digital experience planning, you will help the business make better decisions and create more effective client experiences.
About you
You have experience shaping digital experience priorities across websites, mobile apps, or secure digital platforms. You understand customer journeys, usability, content effectiveness, and how digital experiences support business objectives. You can manage requirements, review design outputs, use stakeholder input, user research, benchmarking, or market analysis to guide recommendations, and work with business, technology, design, and compliance partners in a structured, customer-focused way.
Key Responsibilities
Qualifications & Experience
Feel rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
Fidelity International offers investment solutions and services and retirement expertise to more than 2.9 million customers globally. As a privately held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $893.2 billion* in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers, and wealth managers, to private individuals.
Our Global Platform solutions business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $625.4 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.
*Data as of 31 December 2024.
