PHINIA: Advancing sustainability today, powering a cleaner tomorrow.
PHINIA is a diversified industrial supplier and global leader in the development of fuel systems, electrical systems, and aftermarket solutions, with a strong portfolio of trusted brands that includes DELPHI®, DELCO REMY®, and HARTRIDGE™. With over 100 years of manufacturing expertise and industry relationships, PHINIA has approximately 12,500 talented employees and over 40 locations in 20 countries and is headquartered in Auburn Hills, Michigan, USA. Read More
The CX Specialist supports the delivery of a seamless and positive customer experience by capturing and analyzing the Voice of the Customer (VoC), identifying customer journey improvement opportunities, and supporting the enhancement of customer touchpoints. The role works closely with cross-functional teams to translate customer insights into actionable improvements and support continuous improvement across the EMEA customer experience.
· Education: Bachelor's degree in Business Administration, Marketing, or a related field.
· Experience: Minimum of 3-5 years in Customer Experience, Customer Insights or related fields preferably within the automotive aftermarket industry.
· Strong analytical and problem-solving skills, with the ability to interpret customer feedback, CX data, and identify actionable insights.
· Proven experience in customer journey mapping, VoC programs, and CX metrics such as NPS, CSAT, and CES.
· Strong communication and interpersonal skills with the ability to work effectively across functions.
· Good project coordination and organizational skills, with a proactive and customer-focused mindset.
· Fluency in English; additional languages are a plus.
· Technical Proficiency: Experience with CRM systems, customer feedback platforms, reporting tools, and/or data visualization tools.
· Industry Knowledge: Understanding of the automotive aftermarket industry and customer needs is an advantage.
· Certifications: Relevant Customer Experience, Customer Insights, or quality management certification is a plus.
PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.
For this role, applicants must be currently authorized to work on a full-time basis in the country where the position is based. Only in certain circumstances, based on business need, does PHINIA provide sponsorship for employment visa status.
PHINIA does not accept unsolicited resumes from recruitment agencies or third-party vendors. Any recruitment partnership must be approved in writing by Human Resources before candidate submissions are made.
Please access the linked document by clicking here, select the geographical area where you are applying for employment, and review.
Before submitting your application you will be asked to confirm your agreement with the terms.
Career Scam Disclaimer:
PHINIA makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by PHINIA. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact PHINIA through PHINIA’s website to verify the authenticity of any employment opportunities.
Advancing sustainability today, powering a cleaner tomorrow. Join us on this shared journey to a brighter tomorrow. For more information about PHINIA, please visit www.phinia.com.
At PHINIA, we know the actions we take today have a profound impact on the world we’ll live in tomorrow. That’s why we focus every day on improving fuel efficiency and performance, while also investing in the future for a more sustainable tomorrow.
Today, we are creating fuel systems, electrical systems and aftermarket parts that are efficient and premium-quality. This ensures that combustion engines run at peak performance, as cleanly as possible – keeping vehicles and industrial applications running efficiently so fewer resources are spent on building new ones before they’re truly needed. With our remanufacturing programs and product designs that facilitate recyclability, we continue to build a circular model of sustainability.
For a cleaner tomorrow, PHINIA is investing in a spectrum of alternative fuels that have planet-enhancing potential. Fuels like hydrogen, ethanol and methanol have the power to dramatically reduce carbon emissions, transforming transportation and protecting the Earth.
At PHINIA, we are constantly moving toward greater sustainability, and we use advanced technologies to explore promising possibilities. We spark change today, and we keep that momentum going – toward carbon-free combustion for tomorrow.
