Location: CHANEL, Selfridges W&FJ
Contract: Fixed Term Contract until January 2027, Full Time
Reporting to our Boutique Director, our Client Advisor position is our key connection to the client. Acting as an ambassador for the brand, our Client Advisors leverage the values of CHANEL to create desire. This is a role that combines teamwork and an entrepreneurial spirit in recruiting clients and building trusted, professional and long-lasting relationships.
What impact you can create at CHANEL
Further the brands growth in the Watch & Fine Jewellery space by acting as an ambassador for the brand
By understanding who the potential CHANEL W&FJ client is, proactively seek to grow awareness of the beauty and efficacy of our W&FJ product
By working collaboratively with our Fashion Division, there is a huge opportunity to convert a large and loyal CHANEL fanbase to our W&FJ product
By sharing your expertise, while also learning from the experts around you, you have the opportunity to enrich your knowledge and capabilities while also enriching your colleagues
By acting as a true team player with a full contribution to the operational and administrative aspects in support of the boutique and your colleagues, you can create a positive business environment
You are energised by
The Client Advisor is expected to show entrepreneurship in order to maximise sales, with the agreement and support of the Boutique Management.
Taking initiatives and combining a strategic and spontaneous approach will be key for building a strong and personalised client relationship.
Mapping out, networking and reviving dormant accounts are the core of the business development.
Propose an action plan to attract identified VIPs to visit Bond Street Jewellery Flagship.
Offering an ultimate customer ‘concierge’ service at all times, as well as nurturing the relationships with the clientele are critical to delivery.
Having total knowledge of not just CHANEL product, but also having a deep appreciation of the wider Watch & Fine Jewellery market.
What you will bring
Integrity and professionalism are core values at Chanel Fine Jewellery. The Sales Advisor is expected to remain professional, presentable and well-groomed at all times
A global point of view and an open mind who can relate to various cultures
Established network, mainly local, and trusted advisor of high-net-worth individuals, with a proven track record of client treatment
A contributor to both local and global communities with an ability to acquire clients in an emotionally intelligent and sophisticated manner
Very strong and thoughtful personal relations skills with clients as well as team members
Curiosity for culture, the arts and current affairs.
Demonstrated track record of acting as a contributing member for a sales team in a Watch & Fine Jewellery environment
Fluency in Mandarin is preferable
What Chanel can offer you
Delivery of excellence in an environment that places long term success of CHANEL and its people at its forefront
An inclusive approach to utilising the diverse range of personalities and competencies at CHANEL
An environment to express both your curiosity and capability, with the aim of creating sustainable long term personal and professional growth
Benefits at CHANEL
Our employee benefits have been created to support you across your professional and personal life by offering you:
Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
Platforms: Multiple Platforms to support across Wellbeing
Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
*Benefits are eligibility dependant and subject to change at any time
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
Chanel is a private company and world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to exceptional craftsmanship and offering high-end creations. Chanel employs more than 32,000 people worldwide.
As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel is committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
