Job Description
Come Build Hope and Homes with Us!
Support Housing Coordinator- Full Time
Hamilton, Ontario
McQuesten Lofts Program
Compensation: Salary: $47,736.00 -$56,814.00
Closing Date for Applications: August 24, 2026
Participating as a member of an interdisciplinary team, you will support the treatment, rehabilitation, and care for individuals within the program. This housing program serves individuals who have experienced long term housing instability and/or long stay hospitalizations.
What matters to you? Being in a work culture that operates out of their core values of DIGNITY, LOVE and HOPE- embracing diversity, promoting equality and inclusion. A place that sees you as a LEADER contributing your individuality to champion the vision of creating communities that TRANSFORM lives.
About Us: Founded in 1974, our Christian charity continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All. We are the fastest growing developer in Ontario creating affordable high quality efficient housing communities coupled with supportive programs to over 1,400 tenants to meet their needs of health, wellness, and belonging. To learn more, go to: indwell.ca/our-model
Hours of Work: 40 hours per week including weekdays, weekends, evenings and some public holidays. Hours worked to be scheduled as required by program needs. As the program operates 7 days a week, being on-call for 1 week every 4-6 weeks is required to support the tenants and each other on the team. The on-call rotation consists of carrying a work cell phone 24/7 for that one week, responding to urgent matters.
WHAT YOU WILL BE DOING:
• Providing direct and indirect support to tenants living with substance use disorders through a harm reduction approach.
• Helping individuals connect to community resources and supports.
• Reinforcing individuals’ life skills, spirituality, and social and community skills.
• Planning and facilitating programs.
• Supporting and coordinating volunteers
• Coordinating with outside organizations to provide cultural programming.
• Assisting with admission and orientation of new tenants.
• Rent collection, pest management, and other landlord responsibilities.
• Supporting individuals to achieve their goals while encouraging independence and recovery.
• Maintaining a safe and healthy environment.
WHAT YOU WILL BRING:
• Post Secondary education in related field or equivalent
• Experience working within a case management framework with individuals with serious mental illness, substance use, or other special needs
• A knowledge of local community resources, including local indigenous resources and community
• Awareness of Indigenous culture and history and in particular, the impacts of residential schools and intergenerational trauma.
• Knowledge of landlord-tenant relations is beneficial. A warm, sensitive, and caring approach
• Ability to maintain good interpersonal relationships and have a genuine interest in supporting people living with mental illness
• Work independently, have strong problem-solving skills, be flexible, organized, responsible, and take initiative
• A valid “G” class driver’s license with own vehicle
We want you to thrive:
• Vacation: 4% with 2% for HEAL time (sick and personal appointments) accumulated on each pay period
• Employee Assistance Program- primary care and professional consulting services
• New Staff Orientation Days
• Professional and Personal Development- annual Leadership Conference (themed with guest speaker) + Spiritual Ranch Retreat (reflection and recharge with various outdoor activities). Cliffs Strengths Finder Assessment facilitated by People Developer for mentoring opportunities, Lunch and Learn Webinars, Indigenous Cultural Competency and 2SLGBTQ Awareness. Non-Violent Crisis Intervention (NVCI), First Aid/CPR/Naloxone, Therapeutic Relationships and Applied Suicide Intervention (ASIST)
• Social Events: Indwell’s Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings
As Indwell works to support diverse tenant populations, we are seeking to create a diverse work culture that closely matches the diversity of our communities with qualified individuals who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives. Our supports, services and employment are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity. And we especially invite applications from Black, Indigenous peoples, members of racialized communities and intersectionalities. Indwell’s leadership are motivated by the example of Jesus Christ as reflected in Indwell’s statement of faith.
Inspired to JOIN OUR TEAM, we invite you…
To APPLY: Please forward your cover letter and resume to our website: www.indwell.ca/careers. We thank all for your interest; however, only those applicants that are being considered will be notified.
Indwell uses AI-assisted tools in the hiring process with human oversight where final employment decisions are made by people. We are committed to using these technologies in a manner that is fair and transparent.
Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act.
Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act.
Accommodation will be provided to applicants who make their needs known in advance for the duration of the hiring process as required under Indwell’s Employment policy.
