Job Description

Under the general supervision of the Manager, Slot Operations or the Manager, Slots & Guest Services, this position is responsible for interacting and dealing with customer and team member inquiries related to the operation of machine gaming in our casino. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Acting as a front-line customer service liaison, answering questions, assisting with orientation of games and the facility - working to create a positive gaming experience for all our guests
• Motivating, Developing and Supervising Slot Attendants on the floor
• Participating in a professional, constructive and supportive environment for all Casino staff with an attention to open communication and a team concept
• Providing prompt, courteous service to assure guests have an enjoyable gaming experience
• Reporting issues to the Slot Shift Manager
• Signing jackpots and cancelled credits
• Clearing bill and ticket jams and checking game and voucher histories to maintain game integrity, answer questions and solve disputes
• Actively seeking out and addressing customer needs and machine problems
• Assisting with awareness of and excitement for on-going and up-coming Casino promotions
• Working in compliance with internal controls, company policies and procedures and/or the governing policies and procedures; report any violations and escalate to the appropriate level as necessary Acquiring and maintaining a strong knowledge of all Slot operations policies and procedures
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Manages other initiatives as required

Education and Qualifications

• 1 year Slot experience preferred along with previous supervisory experience
• Ability to successfully obtain a Gaming License
• Strong oral and written communication skills
• Manual dexterity, technical aptitude and trouble shooting ability is an asset
• Basic knowledge of slot machine functions is an asset

Work Environment Considerations

• Regular casino environment, standing for long periods of time, some exposure to noise, some exposure to verbal abuse, non-traditional work hours.

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don’t play games with…..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!