Job Description

Position Summary:

Under the general direction of the Surveillance Manager or designate, this position is responsible for

daily on-going monitoring and observation of Casino operations, while ensuring the security and integrity

of Casino assets, staff and guests. The ideal candidate is an energetic professional with proven

knowledge, skills and abilities. As a Relief Surveillance Shift Manager, you will pay attention to detail and

show sound observation skills that are critical when conducting reviews, writing and completing reports

and logs that could be used for evidence in legal matters. The Relief Surveillance Shift Manager will

ensure adherence to the Company's policies and procedures, motivates and leads by example and

supports Great Canadian's learning environment while establishing a safe and welcoming work

environment for all team members.

Key Accountabilities:

• Supervising, managing and delegating Surveillance Operators daily tasks, duties and maintain

awareness of all gaming operations at all times

• Communicates effectively and interacts with internal and external customers while delivering

exceptional customer service

• Must be reliable, diligent and maintain a high level of integrity
• Safeguard confidential information and prevents its improper disclosure or use
• Investigate, report and document all irregular, unusual, suspicious, or illegal activities
• Maintains and verifies logs, enter information into trackers and timesheets, prepares and

verifies departmental reports

• Monitors, documents and reports violations, unauthorized access, large cash/cash equivalent

transactions, trespassed and self-excluded guests (not limited to)

• Stores records securely for evidence purposes
• Monitors and reports on the conditions of Surveillance facilities and equipment; performs

preventative maintenance on equipment as required

• Provides training and coaching to all new team members
• Assist the management team with projects as needed
• Ensures health and safety directives are followed and other statutory regulations
• Ensures compliance with Alcohol and Gaming Commission regulations and applicable laws,

policies and procedures.

• Knowledge of Table Games a requirement
• Ability to work all shifts (This includes evenings, weekends and holidays)
• Knowledge of gaming industry considered an asset
• Performs other duties as assigned.

Education and Qualification Requirements:

• Secondary School diploma, with preference to graduates with a post-secondary education in

Law and Security or Criminology

• A minimum of 1 (one) or more years of Surveillance / Security related fields or gaming related

positions, with preference to Supervisory experience of 1 (one) or more years

• Previous Supervisory experience in Surveillance is an asset
• Strong leadership, analytical, observational, organizational, and interpersonal skills
• Exceptional verbal and written communication skills
• Proactive and solution-oriented skills with strong problem-solving, and conflict resolutions skills
• Knowledge of computer applications -- MS Word, Excel, Access, Power Point
• Ability to exceed internal and external customer expectations through timely, effective and

service oriented communicatio

• The ability to obtain registration as a category 1 Gaming Assistant (license) with the Alcohol

and Gaming Commission of Ontario Ability to successfully obtain a Category 1 Gaming

License with the Alcohol and Gaming Commission of Ontario

Work Environment Considerations:

• Fast paced with multiple priorities, deadlines and deliverables; exposure to some conflict,

distress and noise;

• Secure back-office environment, sitting for long periods of time, watching footage for long periods

of time

• This role requires a flexible schedule that adapts to the business needs of a 24 hour operation;

will have non-traditional work hours including evening and weekend shifts.

Minimum Rate (CAD $) | Minimum Salary (CAD $)

30.25

Job Rate (CAD $) | Midpoint Salary (CAD $)

34.80

Maximum Rate (CAD $) | Maximum Salary (CAD $)

34.80

Existing Vacancy

Yes