Job Description

MISSION STATEMENT

The Salvation Army, an international movement is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ, to meet human needs in His name without discrimination.

SCOPE OF POSITION

This position follows Policies and Procedures for The Way Out Center Bridge Housing Program under the direction of the Lead Program Attendant, Assistant Program Manager and/or Program Manager. The Program Attendant provides support, direction, and supervision of Guests of The Way Out Center Bridge Housing Program. The Program Attendant works with individuals who are struggling with issues related to homelessness, mental health, addiction and/or chronic illness. The Program Attendant is responsible for demonstrating and inspiring hope, trust and a positive outlook. They will cultivate connections with a broad range of community-based service and support. The Program Attendant will work as a team member to provide safe, stable, temporary housing with supportive services to the guests of the Bridge Housing Program. The Program Attendant may have contact with public or office environments that may risk exposure to irrational/hostile behavior, typical/extreme weather conditions, contagious parasites/diseases or contact with domestic animals.

QUALIFICATIONS

• 21 years of age or older
• High School Diploma or Equivalent
• Possess Valid Driver’s License
• Pass a Criminal and Driver Background Check
• Have or complete De-escalation training
• Current WA State Food Handler’s Card, Bloodborne Pathogen and CPR/First Aid Certification or obtain within 30 days of hire

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of Social Services, Local Resources and Referrals as appropriate
• Possess general computer and keyboarding skills
• Knowledge of Microsoft Office (Word, Excel), recordkeeping systems or willing to learn
• Effective verbal and written communication
• Demonstrate effective personal and situational awareness
• Flexible, relatable and reliable; Manage time effectively
• Self-motivated and work with minimum supervision
• Be an active listener by asking questions and reflecting what is said
• Maintain healthy boundaries with guests and fellow staff members
• Make decisions based on Established Policies and Procedures Manual

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Represent The Salvation Army and respect and work within its Christian tenets
• Meal Service: Set-up, Serving and Clean-up
• Supervise guests and the facility to provide a safe, clean, and pleasant environment
• Maintain required level of security each shift
• Maintain TSA facilities for cleanliness and safety from abuse or vandalism
• Ensure supplies are properly stored and ready for the next Program attendant or guest
• Complete documentation and data entry tasks on assigned shifts without delay
• Answer and direct calls to appropriate employee or guest
• Schedule/provide guest transportation to/from appointments, meetings, employment as required
• Maintain the lobby area and bulletin boards
• Successfully participate in TSA Spokane’s Employee Development training
• Assist with Seasonal/Special events as assigned
• Other duties as assigned

PHYSICAL REQUIREMENTS

• Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Operate telephone
• Operate a desktop or laptop computer
• Lift up to 30 pounds regularly and 50 pounds occasionally
• Access and produce information from a computer
• Understand written information
• Sweep, clean, shovel snow, operate snow blower; perform janitorial tasks as needed

Equal Employment Opportunity Employer. Minorities/Women/Veterans/People with Disabilities