Job Description

Job Purpose

This entry-level position is responsible for performing basic, routine servicing and assisted diagnostics on heavy equipment, engine systems, and power generation units under direct supervision. The incumbent supports off-site callouts and shop maintenance according to OEM specifications while actively completing dealership-sponsored training to develop technical proficiency in equipment repairs and HSEQ practices.

KEY RESPONSIBILITIES

• Performs the basic, routine and required servicing of equipment according to the manufacturer’s specifications both in the shop and off-site under supervision.
• Assist with diagnosing and solving basic problems from non-technical descriptions of the problem both in the shop and off-site.
• Works offsite on scheduled callouts.
• Demonstrates the ability to perform research for the repairs of jobs including identifying parts required by part number.
• Completes dealership-sponsored training within the specified timeframe
• Maintains updated knowledge of product and industry trends and methods.
• Responds to Call-out duty 24 hours per day, 7 days per week.
• Maintains proper housekeeping practices both during and after job completion.
• Demonstrates active adherence to all relevant Health, Safety and Environmental (HSE) policies and procedures, while also promoting HSE awareness.
• Performs other related responsibilities that may be required to enhance the operations of the Company.

KNOWLEDGE & EXPERIENCE

• Possesses a certificate in a related field of practice.
• Minimum one (1) year experience in a related field of practice would be an asset.
• Understanding the operations, diagnosis and maintenance of heavy equipment would be an asset.
• Proficiency in the Microsoft Suite.

KEY COMPETENCIES

• Excellent interpersonal and communication skills both oral and written
• Strong customer service orientation.
• Strong organizational skills with the ability to multitask
• Team Oriented.