ATEXIS - AN ALTEN COMPANY
ATEXIS, 100% owned by ALTEN group, is an engineering services company specialized in Customer Support & Services, dedicated to optimize life in service of complex system through availability increase & maintenance cost & time optimization.
With 1000+ collaborators all around the world, ATEXIS supports major industry players in the following sectors: Aerospace, Railway, Naval, Defense & Energy
We are looking for an Engineering Focal Point and Operational Advisor to join our company!
Field Representative Support, Expert in Aviation Seats
Location: Hong Kong
Starting Date: June 2026
Long term Contract
The Service Provider shall provide a cabin seat expertise service that shall include, but not limited to, the below described activities:
1 CABIN SURVEY
- Conduct cabin survey to identify operational defects related to the Aircraft Seats.
- Support meet & greet.
- Analyze the spare parts listed in the aircraft logbooks and linked to the Aircraft Seats, this list shall be part of the daily activity report.
- Implement an Action Item Log to follow-up in-service technical issues linked to the Aircraft Seats.
- Take any action to prevent seat lockout (day to day activity).
2 TECHNICAL ASSISTANCE
- Assist Customer with detailed troubleshooting of the seats.
- Guide and oversee the workshops with repair and refurbishment procedures.
- Support working party by advising the Customer’s Technicians or any third party appointed by Customer.
- Meet with any Customer department involved in seats maintenance (including but not limited to line maintenance, engineering, purchasing, repair) in order to identify and follow-up any open issues.
- Offer recommendation for seat routine maintenance, refurbishment and overhaul work packages.
3 TRAINING
- Organize cabin crew training courses.
- Deliver On-Job Trainings (OJT) to Customer’s technicians. These trainings shall focus on troubleshooting instructions, equipment maintainability recommendations, line & workshop maintenance, answering to any question Customer technicians shall have.
4 TECHNICAL EVENTS MONITORING
- Fill and submit an Equipment Event Follow-up Form for each operational defect related to the Aircraft Seats.
- Follow-up Reliability of Customer products in service, including providing feedback reports.
- Provide regular activity reports to the defined stakeholders.
- Collect feedback from Customer on delivered Support such as, but not limited to, Seat reliability, Support performance delivery, etc.
5 SERVICE ASSISTANCE
- Monitor and analyze spare parts consumed by Customer from the consignment stock. This activity includes physical inventory once a month with delivery of inventory report.
6 COMMERCIAL ASSISTANCE
- Contribute to Customer satisfaction
- Promote Customer Support Services, Spares and Repairs capabilities to Customer
-Aeronautical or Aerospace Engineering or Systems or Design Engineer
Requirements:
• Experience in Aviation Seats.
• Good knowledge of Mandarine
• Proficiency in English.
• Computer skills - desirable.
• Good communication skills.
• Customer and problem solving oriented.
We offer
ATEXIS is an international company of the ALTEN Group, a global leader in engineering and IT services, with headquarters in 30 countries and 57,000 employees worldwide.
At ATEXIS, we innovate to enable more sustainable and secure technology for the future of society. We do this by helping our customers with the operations and maintenance of complex systems, such as aircraft, ships or helicopters, from the design phase through to end-of-life or second life. Our goal is to make them more durable, improve their performance and optimise their lifecycle cost.
Our customers include major leaders in the Aerospace, Defence, Railway, Naval, Energy and Industrial sectors, to whom we provide services in Technical Documentation, Training (eLearning, Operations and Instruction Manuals), Operations and Maintenance Engineering, such as RAMS (Reliability, Availability, Maintainability and Safety) and ILS (Integrated Logistic Support).
Our team, which has more than 1,200 employees, is made up of the best experts in the industry from more than 20 locations, including offices in Spain, France and India.
At ATEXIS, every day is a new challenge that requires us to have the best talent. That's why we want to count on you! Do you want to work with us? Don't miss out on our vacancies.
