Job Description

– FSO Engineer / Desktop Support Engineer (Band 2)

Position

FSO Engineer / Desktop Support Engineer (Band 2)

Location

Tilburg

Start Date

1 June 2026

Employment Type

Onsite Support Role

We are seeking a dedicated Band 2 FSO Engineer/Desktop Support Engineer for our client site in Tilburg, Netherlands. The ideal candidate must have a minimum of 2 years' onsite desktop support experience and basic networking knowledge.

The engineer will provide day-to-day onsite and remote desktop support, troubleshoot hardware/software issues, manage incidents through a ticketing system, and ensure high levels of customer support and operational consistency.

Candidates must be able to communicate effectively in both English and Dutch/local language.

Key Responsibilities

• 
  Provide first and second-line technical support for end users.
• 
  Troubleshoot and resolve hardware, software, printer, and application issues.
• 
  Provide onsite and remote desktop support services.
• 
  Log, track, update, and resolve incidents within the ticketing system.
• 
  Support Windows operating systems and Microsoft Office applications.
• 
  Install, configure, upgrade, and troubleshoot desktops, laptops, and peripherals.
• 
  Perform break-fix support and preventative maintenance activities.
• 
  Support network connectivity troubleshooting and basic networking issues.
• 
  Work with third-party vendors to resolve complex technical problems.
• 
  Support mobile devices including iOS and Android.
• 
  Provide support for Apple/Mac users where required.
• 
  Escalate unresolved issues appropriately to supervisors or higher support teams.
• 
  Maintain SLA compliance and provide timely status updates to users.
• 
  Support IT-related projects and after-hours activities when required.

Technical Skills & Experience

Required Experience

• 
  Minimum 2+ years of onsite desktop support experience.
• 
  Experience using ITSM/ticketing tools.
• 
  Experience supporting enterprise users in a corporate environment.
• 
  Basic networking knowledge and troubleshooting experience.

Required Technical Skills

• 
  Windows 7, Windows 8.1, Windows 10 support
• 
  Microsoft Office 365
• 
  Active Directory and Group Policies (GPO)
• 
  Desktop/laptop hardware troubleshooting
• 
  Printer support and troubleshooting
• 
  Cisco Jabber support
• 
  Mobile Device Management (iOS & Android)
• 
  Enterprise antivirus and encryption solutions
• 
  Basic Mac OS support
• 
  Network connectivity troubleshooting

Certifications (Preferred)

• 
  CompTIA A+
• 
  Microsoft Certified Professional (MCP) or equivalent

Education

• 
  Bachelor's Degree in Computer Science, Information Technology, or related field preferred.

Soft Skills

• 
  Strong analytical and troubleshooting abilities
• 
  Excellent communication and customer service skills
• 
  Ability to multitask and prioritize effectively
• 
  Strong documentation and reporting skills
• 
  Team-oriented with the ability to work independently
• 
  Flexible and adaptable in fast-paced environments
• 
  Willingness to work after-hours or weekends when required

Language Requirements

• 
  English (Required)
• 
  Dutch / Local language (Required)

Additional Information

• 
  Dedicated onsite support role
• 
  Networking experience is advantageous
• 
  Immediate availability or short notice preferred
• 
  Candidate must be eligible to work in the Netherlands