Job Description

To provide high quality of care through compassion to all we serve by creating a supportive environment for our patients, clinical staff and employees.

Job Summary:

Arranges for the efficient and orderly admission of inpatients and admission of individuals who have hospital based outpatient testing or procedures. Ensures that the patient information is collected and that patients are aware of hospital policies and procedures. Interviews incoming patient or representatives and enters information required for admission into computer database. Distributes appropriate information to ancillary departments. Participates in performance improvement and CQI activities.

Reasonable Accommodation:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.

Required Skills:

Required Skills:

• Ability to communicate effectively in English, both verbally and in writing.
• Ability to demonstrate clear oral and written communication skills
• Ability to effectively plan and prioritize work.
• Ability to maintain collaborative working relationships to ensure a positive and productive work environment.
• Ability to provide exceptional customer service.
• Ability to type 50 wpm.
• Knowledge and proficiency of department information system and applications including Microsoft Office, e-mail system, and the clinical and financial information systems appropriate to the department.
• Knowledge of medical terminology, hospital billing procedures and insurance requirements.

Essential Functions:

• Answer telephone and responds to all inquiries or routes calls to appropriate station.
• Interviews patients, or other persons responsible for patients, to obtain personal, demographic and insurance information prior to services being performed.
• Is the PBX Operator.
• Maintains cleanliness of waiting area.
• Provides explanations and verbal reassurance as necessary.
• Assures beverages and snacks for visitors are stocked appropriately.
• Prepares necessary paperwork according to established policies and procedures, obtains required signatures to assure compliance with laws and regulations.
• Confirms all required forms, signatures and documentation is forwarded to Patient Accounting Prepares patient charts for next day surgeries, including printing labels and forms.
• Registers outpatient, same day surgical and inpatient cases.
• Other duties as assigned.

Required Experience:

Education & Work Experience:

• High School diploma or equivalent
• Two years of admission/registration experience or physician office, hospital or other customer contact experience in a business setting preferred.

Required Licenses/Certifications:

• N/A

Salary:

• $25/hr.