Job Description

FS Process & Controls - Senior Manager (21)

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

Our Process and Controls practice, a specialty practice within the Financial Services Risk Consulting domain, provides comprehensive risk services through a suite of strategic, outsourcing, and industry-focused operational recommendations that help companies around the world evaluate and enhance their internal audit and risk management functions.

The team is focused on leveraging emerging technologies like Robotics, AI, Advanced Analytics to enhance various Internal Audit and internal control solutions being provided to the client and also actively work in building multiple tools and assets for efficient and effective client delivery. By plugging into our market-leading global network, you'll gain the experience you need to become an exceptional Risk Consultant

Our clients look for EY’s Financial Services Process and Controls advisory practice across the risk consulting solutions and specifically for engagements related to Internal Audit, Process compliance and reviews, SOX 404 and, Developing Standard Operating Procedure manuals & Enterprise Risk Management.

What to expect:

We’re interested in highly motivated talented individuals with a strong willingness to think outside of the box. You can expect plenty of autonomy in this role, so you’ll need the motivation to take initiative and seek out opportunities to improve our current relationships and expand our business in the evolving market. If you’re serious about consulting and ready to take on some of our clients’ most complex issues, this role is for you.

Your Key Responsibilities

• Client Management
  • Delivers an exceptional service experience across engagements: develops an account management mindset, understands our clients’ sectors and business agenda, and anticipates their needs, proposing preferred solutions, anticipating potential barriers and following up on client satisfaction
  • Develops ideas to expand current offerings, and initiates client discussions
• Market Leadership
  • Builds networks across our firm to support our markets agenda and reputation, and encourages cross-selling
  • Enables the business development process by gathering appropriate resources, gaining access to key contacts, supervising proposal writing and driving progress to completion
  • Manages team and project resources and budgets effectively
  • Develops new and improved ways of working, encouraging team members to explore new ideas, focusing on measurable business impact
• Quality delivery
  • Manage multiple offshore client engagements and related project teams.
  • Meet quality guidelines within the established engagement economics. .
  • Continuous monitoring of the engagement progress with respect to budgets and update key stakeholders about progress and expected outcomes.
  • Demonstrate application and solution-based approach to problem solving while executing client engagements and documenting working papers.
  • Anticipate and identify engagement related risks and escalate issues as appropriate on a timely basis.
  • Identify process gaps and accordingly provide recommendation in areas requiring improvement based on the client's business process and industry practice.
• Operational Excellence
  • Suggest ideas on improving engagement productivity and identify opportunities for improving client service.
  • Manage engagement budgets and ensure compliance with engagement plans and internal quality & risk management procedures.
  • Should be able to take ownership for driving professional growth and leveraging coaching, learning and new experiences
  • Identifies and shares trends, topics and resources (e.g., professional bodies, market developments such as sector-specific trends, regulatory guidance) that will increase the relevance and value of our service delivery and seizes opportunities to grow knowledge
  • Coaches team members and colleagues in the best use of EY methodologies and tools to increase personal impact and decrease costs
• People Management
  • Responsible for the performance and appraisal of direct reports, including training and developing necessary skill sets to enable them to grow in their careers.
  • Mentor and coach junior team members, enabling them to meet their performance goals and successfully grow their careers.
  • Responsible for recommending development activities tailored to each team member’s needs and learning style
  • Responsible for resolving competing priorities and resource allocation issues, building collaboration across organizational boundaries

Skills and attributes for success

To qualify you must have:

• Over 12 years of a “Big 4” or professional firm or industry experience in managing internal audit engagements and assessment of internal control frameworks
• Must have a master's degree in Business, Management, Accounting, Finance or a related field / CPA / ACCA
• CIA or other similar certifications preferred
• In-depth experience in business process and regulatory compliance reviews
• In-depth experience in Insurance domain
• Familiarity with data storage and management technologies, such as SQL and experience in developing interactive visualisations using business intelligence solutions such as PowerBI would be an added advantage.
• Skilled at collaborating, motivating and guiding high performance teams.
• Quick decision-making skills and ability to handle complex situations with a calm demeanour.
• Proficient in MS-Office Suite including experience in creating proposals for clients
• Strong Oral & Written Communication Skills, ability to articulate discussions
• Globally mobile and flexible to travel to onsite locations
• Team player with strong interpersonal skills

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

• Our Commitment: As a commitment, we persistently endeavor to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.
• Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.
• People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.
• Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.
• How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.

“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.