We are Omnissa!
Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from-anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.
Guided by our Core Values Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value, we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you.
We are seeking a Frontline Engineer (MDM and Quality Systems Side of Experience is Mandate) to own product quality end-to-end from test strategy and automation to the full lifecycle of field-reported issues that reach engineering. This is a core engineering role, not a support function. It sits at the intersection of proactive quality ownership and reactive field intelligence, treating every real-world issue as a signal that strengthens the system.
Quality Systems Engineers design and build the test gates that keeps the product reliable. They also serve as the engineering first responder when complex, high-priority issues arrive from the field — investigating, reproducing, and distilling them into precise, engineering-ready work items. Critically, the patterns they uncover flow back into test coverage, observability improvements, and product design, closing the loop between what customers experience and what engineering builds next.
This role owns metrics across two dimensions: the health of the product as measured through traditional quality indicators, and the health of the field feedback pipeline as measured through incoming service request volume, field issue triage velocity, and the rate at which systemic issues are eliminated. Both dimensions matter equally.
Most engineering organizations treat product quality and field issue response as separate concerns, handled by separate teams. Quality Systems Engineers reject that separation. They own both and in owning both, they create something neither function can create alone, a continuous, closed-loop system where real-world customer experience directly shapes what gets tested, what gets instrumented, and what gets built next.
The result is compounding: field issues get resolved faster, the same issues stop recurring, and the product becomes measurably more stable with every release cycle. This is quality engineering operating at its highest level of impact.
Location:India (Bangalore)
Location Type: HYBRID
Travel Expectations: Yes
Education: Bachelor's Degree or equivalent combination of education and relevant professional experience.
Omnissa® is the digital work platform leader, trusted by thousands of organizations worldwide as the former VMware End-User Computing business.
We make digital work, work – for businesses and their people. No painful IT processes or productivity trade-offs. Instead, a seamlessly delivered digital employee experience that simplifies work. Our comprehensive digital work platform enables IT teams to provide secure, personalized experiences for every employee, on any device. Omnissa unifies, automates, and efficiently scales the digital workspace. By empowering employees to do their best work, anywhere, we help workforces everywhere unlock exponential business value.
All is made possible with the Omnissa platform, the first AI-driven digital work platform for smart, seamless, and secure work experiences from anywhere. It integrates multiple industry-leading solutions across unified endpoint management (UEM), virtual desktops and apps, digital employee experience (DEX), and security and compliance. By continuously adapting to users’ work styles, Omnissa optimizes user experience, security, IT operations and costs.
