Job Description

Essential Duties and Responsibilities:

The Operations Agent is responsible for some or all of the following duties in accordance with policies and procedures and within specified time parameters:

• Coordinate and assign gates for inbound and outbound aircraft
• Perform weight and balance calculations for outbound flights
• Monitor air to ground radio for in-range calls, special requests from crews, maintenance requests, diversions, or any situation that pertain to the operation; communicate the information to customer service and ramp.
• Monitor station radio to communicate between CS agents and ramp agents
• Provide accurate flight information to ground crew and flight crew
• Ensure paperwork is completed perfectly
• Complete necessary training for operations
• Complete daily, weekly, monthly audit requirements as regulated by the airline
• Maintain and update RSMS reporting for all flights
• Update flight information through FIDS system
• Complete other duties pertaining to operations as requested by the general manager or his designee
• Maintain all required documentation and ensure its accurate and timely completion and distribution at the end of each day
• Any additional responsibilities by your direct supervisor/manager

Required Skills:

• Must be able to speak, read, write and understand English
• Must be able to lift 35 lbs.
• Must be able to work under pressure
• Must be able to pass minimum training requirements and recertify on a quarterly basis
• Must be available and flexible to work variable shifts including weekends and holidays
• Proficient in Microsoft Office products, to include Excel and Outlook
• One (1) year previous experience in an airline operations environment or dispatch-related environment preferred
• Must pass pre-employment medical and drug test

Must be able to pass a ten-year background check as required by US Customs.