Job Description

About the team

TikTok Shop is a content e-commerce business utilising international short video products as carriers. Our aim is to become the preferred choice for users seeking to discover and purchase affordable, high-quality products. We provide users with tailored, vibrant, and efficient consumption experiences while enabling merchants to access robust and dependable platform services in various scenarios, such as live e-commerce and short video content e-commerce. Our vision is to make affordable and high-quality products easily accessible, enhancing the quality of life for all. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

The Singapore E-Commerce customer service R&D team focuses on building systems for e-commerce customer service operations management (OM), including core infrastructure capabilities in Workforce Management (WFM) and Quality Assurance (QA). The team collaborates with product teams to deliver industry-leading customer service operations solutions. Working on large-scale, complex OM systems, the team provides extensive opportunities for technical growth and fosters deep cross-team collaboration.

We are looking for talented individuals to join us for an internship in 2026. Internships at our Company aim to offer students industry exposure and hands-on experience. Watch your ambitions become reality as your inspiration brings infinite opportunities at our Company.

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to Our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

We support credit-bearing internship registration, subject to the intern's school requirements and company approval.

Successful candidates must be able to commit to either of the following Internships

- From May to August (onboard by 11 May 2026)

Responsibilities

- Responsible for the development and design of product requirements for the Customer Service Platform.

- Responsible for the maintenance and iteration of the Customer Service Platform frontend related systems, with a strong focus on delivering high-quality code.

- Participate in technical solution design, technical research and the adoption of new frontend technologies.

- Adept at cross-team communication and collaboration to ensure smooth project execution.