Job Description

About the team

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

The Governance Service team is a global team responsible for ensuring a safe and trustworthy marketplace not only for our buyers but also for our sellers and creators. We constantly work on areas such as risk detection abilities, fairness and sustainability of TikTok Shop's ecosystem, content and commodity quality, and friction-free experiences to drive improvement.

We are looking for talented individuals to join our team in 2026. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at TikTok.

Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume.

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Candidates who pass resume screening will be invited to participate in TikTok's technical online assessment.

Responsibilities:

- Responsible for the frontend development of Governance Service solutions for TikTok Shop.

- Responsible for the development of scenarios like risk management, moderation, service-care and etc.

- Constantly improve customer experience through quantitative service monitoring, alerting, and the use of data and operational dashboards.