Job Description

Join Our Front Office Team as a Front Office/Shift Leader at the First Vignette Collection in KSA!

We are looking for a welcoming, energetic, and detail-oriented Front Office/Shift Leader to be the first point of contact and the face of the First Vignette Collection in the Kingdom of Saudi Arabia (Carlton Al Moaibed Hotel). This is a pivotal role for individuals passionate about creating exceptional, personalized experiences and launching a successful career in luxury hospitality. If you have a passion for people and a commitment to service excellence, we encourage you to join our dynamic team.

Every day is different, but you’ll mostly be:

• Front Office/Shift Leader for the efficient operations of reception including check-in and check-out procedures
• Supporting team members in handling guest requests and enquiries to ensure a positive outcome is achieved
• Ensuring that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and/or other departments
• Demonstrating a high level of customer service at all times
• Advising the team of any special events or VIP guests in the hotel
• Understanding thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Monitoring the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
• Maximizing room occupancy and using up-selling techniques to promote hotel services and facilities
• Ensuring Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
• Demonstrating positive leadership characteristics that inspire Team Members to exceed standards
• Acting in accordance with policies and procedures when working with front office equipment and property management systems
• Following and adhering to company brand standards
• Assisting other departments wherever necessary and maintaining good working relationships with Team Members
• Working with your Manager to identify a specific project to complete during your internship placement

What we need from you:

• Previous experience in a 5-star luxury hotel
• Desire to progress within the hospitality industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work independently and as part of a team
• Competent level of IT proficiency

• Must speak fluent English

What You Can Expect from Us:
What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.