Application Deadline: 31 July 2026
Department: Rooms Division, Front Office & Guest Services
Employment Type: Internship
Location: China - Hangzhou
Compensation: ¥2,500 - ¥3,000 / month
- Welcome, facilitate and bid farewell to as many guests as possible. - Top VIPs MUST be welcomed upon arrival, escorted to their rooms and bid farewell upon departure.- Ladies with FOM and GM, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures – ahead of time. - Obtain as much information about a guest’s stay to be entered in the guest history.- Welcomes visitors to the hotel, assist with general information, internal promotions and directions.- Handles guest complaints and requests in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure optimal guest satisfaction.- Maintains a record of all complaints and requests, follows up and informs concerned operating departments.- Performs special projects and related duties as assigned.
- Performs special projects and related duties as assigned
- For international students currently in China
- The school can provide an internship visa
- Can offer an internship period of at least six months
- English is the native language, and Chinese can be used for basic conversation
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodations, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
To see all the different Kempinski jobs and apply, please go to https://careers.kempinski.com
