IHG Hotels & Resorts

Front Office Team Leader - HOLIDAY INN EXPRESS GURUGRAM SECTOR 50

IHG Hotels & Resorts  •  Republic of India (Onsite)  •  5 hours ago
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Job Description

Your day to day

•Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
•Take and manage guest bookings, up-selling opportunities and telling them about ways to make their stay more comfortable.
•Handle cash and credit transactions
•Take pride in your appearance and place as a brand ambassador well groomed.
•Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
•Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
•Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
•Jump into other ad-hoc duties when your colleagues need your help
•Stay safe all the time. Following our safety procedures, you’ll report all incidents.
•Always know what events and activities are on the day’s schedule .
•VIP Arrivals - Corporate

What we need from you

•Strong communication and interpersonal skills with a guest-first approach.
•Excellent problem-solving skills and the ability to handle guest concerns professionally.
•Leadership skills to guide and support the Front Office team while ensuring smooth daily operations.
•Good knowledge of Front Office procedures and hotel systems.
•Fluency in the local language and good English communication skills; additional languages are an advantage.
•Flexibility to work shifts, including weekends and public holidays.
•Diploma or degree in Hospitality or a related field is preferred.
•Minimum 2 years of Front Office experience, including supervisory or Team Leader experience, preferably with an international hotel brand.
•Commitment to delivering exceptional guest experiences while upholding IHG brand standards.

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

·True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
·True Confidence having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
·True Listening focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

What we offer

• 5-day work week
• On-duty meals
• Medical insurance & ESIC (as applicable)
• Learning & development opportunities
• Employee stay and F&B discount across IHG hotels (as applicable)
•Global Internal Transfer Mobility: Available after 18 months at the current IHG property, subject to eligibility and NOC approval.
IHG Hotels & Resorts

About IHG Hotels & Resorts

IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.

With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties.

Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo

Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels

Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels

Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites

Exclusive Partners: Iberostar Beachfront Resorts

InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.

Visit us online for more about our hotels and reservations and IHG One Rewards. To download the IHG One Rewards app, visit the Apple App or Google Play stores.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Windsor, GB
Year Founded
Unknown
Website
ihg.com
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