Job Description

voco Grand Central Hotel are looking for our next Front Office Team Leader (Full-Time) to join us in creating a warm voco welcome for our guests!

Our locally curated voco Grand Central stands strong in Glasgow’s city centre, bringing together un-stuffy service and a warm Glasgow welcome to our business and leisure guests alike. Holding the biggest ballroom in Scotland with natural light and our iconic award-winning Champagne Central Bar, our Hotel is full of over 140 years of culture, history and story-telling with our relaxing spaces for guests to enjoy.

At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.

As a Front Office Team Leader, your main duties and responsibilities will be supporting our Guest Services Managers and wider Reception team to providing a voco service to our guests whilst also being involved with the training and development of the team. You will be flexible to work a variety of shifts (including evenings, weekends and bank holidays).

We are looking for someone who has…

• Availability to work 5 shifts per week, shift times will vary

• Experience as a Front Office Receptionist, Front Office Supervisor or Team Leader within a similar size and style of property

• Experience using Opera is highly desired

• Passion to progress their career within Hospitality and grow within the company!

• Drive to produce results, we work together within the Kimpton family to continue to provide our guests with extremely personal experiences and human connection.

• A warm and authentic personality, with a can-do attitude and commitment to service.

• Overall, you will be willing to work within our team to embrace our service and delight our guests!

Being a host at voco, we offer you the following benefits…

• Financial security - £14.65 per hour (£30,472 per annum), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus Tronc paid monthly if in eligible role. Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.

• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.

• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.

• Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders

• Hotel specific benefits – generous discounts in our Champagne Bar (*must be booked inline with process) plus a variety of different gifts on milestone occasions to celebrate with you!

If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment, apply today! Check out our Instagram page @vocograndcentral to see more.

You must meet the legal requirements to work in the UK.

IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.