Accor

Front Office Team Leader

Accor  •  Thornleigh, AU (Onsite)  •  18 days ago
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Job Description

Accor's Ibis Sydney Thornleigh are seeking a highly motivated and customer-focused Front Office Team Leader to oversee daily front desk operations and ensure an exceptional guest experience. You will play a key role in leading and motivating the front office team, maintaining smooth operations, and upholding service excellence. A great opportunity for that exceptional individual who wants to get some thorough hands on experience in the different moving parts of a hotel and set the foundations for a successful career in hotels. The Ibis Sydney Thornleigh offers potential candidates an opportunity to work in a thriving team, with a family vibe, a great environment to learn, grow and develop.

  • Working across both Reception and Food & Beverage outlet
  • Supervise, train, and support front office staff to deliver outstanding customer service.
  • Oversee daily operations of the reception/front desk area.
  • Manage check-in, check-out, reservations, and guest inquiries efficiently.
  • Handle customer complaints and resolve issues promptly and professionally.
  • Monitor staff performance and provide feedback to encourage development.
  • Ensure compliance with company policies, health & safety, and operational standards.
  • Be an advocate of ALL: Accor’s loyalty program to non members

Qualifications

  • Previous experience in a front office, reception, or customer service supervisory role preferred, but not essential.
  • Amazing work ethic, positive attitude and insatiable desire to learn.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Professional appearance and a welcoming personality.
  • Ability to handle pressure, multitask, and problem-solve effectively.
  • Flexibility to work shifts including nights, weekends, and holidays as required.
  • RSA

Additional Information

What is in it for you:

  • ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
  • Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
  • Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
Accor

About Accor

We are Accor

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.

Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Issy-les-Moulineaux, FR
Year Founded
Unknown
Website
accor.com
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