The Front Office Supervisor will manage the daily functions and staffing needs of the front office in the assigned clinical department
"Western Region" refers to MAHEC Clinical locations in Cullowhee, Franklin, and Brevard.
SPECIFIC RESPONSIBILITIES:
Leads the front office functions of the business office and makes recommendations for changes to enhance efficiency andwork flow
Coordinates front desk daily operations and staffwork flows, shifting as necessary to meet increased demand
Works closely with the scheduling supervisor in coordinating orientation for all new front office staff, residents, medical students,providersand clinical staff to scheduling/business office operations
Coordinates completion of special projects by the front desk staff
Orients new front desk staff to policies, procedures, andprocesses
Responds to front office staff employee relations concerns, consulting with Business Office Manager
Coordinates cross-training of front desk job functions to maximize staff efficiency, including the development and maintenance of across trainingplan
Leads front desk staff in team and individual meetings on a routinebasis
Ability to perform all front desk functions including check in/check out, scheduling, payment posting, daily deposits, eligibilityverificationand appointmentreconciliation
Sets the standard of excellent customer service for all front deskstaff
Communicates routinely with Business Office Manager and Scheduling Supervisor to ensure business office operationalsuccess
Evaluates processes and make recommendations to maximize efficient patientflow
Monitors/sign off on all payment batches and change funds for front desk employees
Serves as liaison between business office and Centralized Billing Department for purposes of developingappropriate processesto support patient billingfunctions
Orders andmaintainsinventory control of all front office business supplies.
Orients new residents and medical students to front office policies and procedures
KEY COMPETENCIES:
Communication Skills
Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriatelyenumerateinformation in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex anddifficult situations, toultimately providethe best care possibletoour patients and their families.
Decision Making
Ability to make the mostappropriate decisionin a givensituation and thentakingthe next steps to ensureappropriateandtimelycompletion. This requires conflict resolution skills, critical thinking skills, confidencein your ability to make the right decision in most situations. This also includesabilityto prioritize your workday appropriately to ensure the most important tasks are completed on time.
HealthCare Knowledge
Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriateThis also includes keeping up with your licensure and yearly training requirements within yourareaexpertisealong with MAHEC’sorganizational training. Finally, the ability to apply the depth of knowledgemaintainedand gained through this process in real life scenarios asappropriate
Interpersonal Skills
Showing the ability to meetdifficult situationswith grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their familyat all times, even whenitsmost difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.
Organizational Values
Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures andequitablepractices,abilityto manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to dothebest for each other and gives personal ownership towards the goal of helping people in their time of need.
Problem Solving
Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come toan appropriate resolutionfor a given issue. This helps to drive continuous improvement by thinkingthroughwhere we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying thosenew ideasto affect positive change.
SPECIFIED SKILLS
COMPUTER
Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applicationsrequired
FOREIGN LANGUAGE
Spanish speaking skills preferred.
SUPERVISORY RESPONSIBILITIES:
EDUCATION AND EXPERIENCE
Any combination of education and experience equivalent to the following:Associatedegree, threeyearsrelevant experience, or comparable combined education and/or experience required
Previousexperience in a medical office/clinical environmentrequired
Supervisory experience preferred
Previousexperience in patient billing/insurance preferred
SCHEDULE:
COMPENSATION:
At MAHEC , we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.
MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.
If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to AskTalent@mahec.net for support in your job search process. You could be the talent we are seeking for this or other opportunities
All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.
MAHEC does not provide employment-based US visa sponsorship, now or in the future. All new employees must provide valid, original I-9 documents on their first day of work.
MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.
The Mountain Area Health Education Center (MAHEC) is a leader in healthcare practice, education, innovation and research. It is also a branch campus of the UNC schools of medicine, dentistry, pharmacy, and public health. the home of UNC Health Sciences at MAHEC and UNC Asheville-UNC Gillings Master of Public Health (MPH) Program.
Located in Asheville and founded in 1974, MAHEC serves a 16-county region in Western North Carolina. We are the largest Area Health Education Center in North Carolina, which evolved to address national and state concerns with the supply, retention and quality of health professionals.
MAHEC provides patient care at several sites across the region, with Family Health, Ob/Gyn, and Dental Health offices as well as Community Pharmacies. We are the only high-risk obstetrics practice in the region and a safety net provider as an FQHC (Federally Qualified Health Center) Look-Alike.
Our health professions education creates a pipeline of quality healthcare professionals from inspiring health careers in high school to providing clinical and professional training through undergraduate internships, allied health programs, medical school, residency programs, rural and specialty fellowships, and continuing medical and health education for thousands of participants annually.
View open positions at mahec.net/careers.
