Rydges Hotels & Resorts

Front Office Supervisor - QT Melbourne

Rydges Hotels & Resorts  •  Melbourne, AU (Onsite)  •  5 hours ago
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Job Description

Front Office Supervisor - QT Melbourne | Full-time

About EVT

QT Melbourne is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers: each day is a chance to add the wow factor for our customers and continually grow in our own careers.

QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘unexpected and unrequested’, with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.

EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there are no limits on where your career could take you.

Key Responsibilities

  • Lead and oversee all aspects of Front Office while on duty, including guest registration, concierge, telephone services and reservations
  • Deliver prompt, personalised service and resolve guest needs and complaints in a professional way
  • Supervise, support and develop Guest Service Agents and Porters, including briefings and performance development reviews
  • Control room availability, room types and rates to maximise occupancy, revenue and average rate
  • Sell and upsell hotel services, and approve discounts, rebates, upgrades and special amenities
  • Partner with Housekeeping and other departments to deliver Room Ready on Arrival and special attention for VIP and EVT PGR guests

What You’ll Bring

  • At least 2 years’ experience in a Front Office or Guest Services role, including supervisory or leadership experience, preferably in a hotel
  • Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
  • Strong working knowledge of a Property Management System, preferably Opera, and of Microsoft Office programs
  • Highly developed written and verbal communication skills, with strong decision making and attention to detail
  • Ability to manage multiple tasks, conflicting deadlines and varying guest situations
  • A passion for connecting service and a high standard of personal presentation
  • Flexibility to work a rotating roster including evenings, weekends and public holidays
  • A current Responsible Service of Alcohol qualification
  • A current full Australian driver’s licence

How You Work

  • Inclusive leader: values diverse perspectives; builds belonging.
  • Hands-on and non-hierarchical: leads from the front.
  • Resilient and solutions-focused: stays calm, moves fast.
  • Growth mindset: learns, shares, and levels up others.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.

  • 50% off dining and stays across EVT hotels, including QT, Rydges, Atura, LyLo and more.
  • Seasonal perks at Thredbo.
  • Rapid career growth across our hotel and entertainment network.
  • Paid parental leave; community and volunteering opportunities.

Police check

Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.

Apply Now

Join QT Melbourne and become an EVT experience creator, opportunity taker, the ultimate Daymaker.

Join and make a positive impact on our people, communities, and environment every day.

Apply online now and submit your CV. You’ll be taken to our secure EVT careers portal (powered by Dayforce), our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.

We welcome applicants from all backgrounds and review applications as they come in, so don’t wait! We can’t wait to see the places your career will go with EVT.

Rydges Hotels & Resorts

About Rydges Hotels & Resorts

“We can already see your potential”.

“Whatever you want to achieve – whether that’s to fast-track your career into management or develop your operational and supervisory skills – we’ll help you get there.”

“So if like us, you’re totally into hospitality industry, pride yourself on providing exceptional customer service and are looking to build a successful career with a market leader in hospitality that’s wholly Australian owned, we’d love to TALK.”

Rydges Hotels & Resorts emerged into the market place in 1998 and is a wholly Australian owned and operated Hotel Group. Today, Rydges Hotels & Resorts operate city, suburban and resort style Hotels in key destinations across Australia, New Zealand and London (UK). The group accommodates over one million guests each year across a range of market segments including corporate, conference, leisure, inbound and domestic groups and international travellers.

The group now operates over 40 Hotels with over 3,000 employees. Rydges properties are a combination of Event Hospitality & Leisure (EVT) owned and operated and managed Hotels. EVT is a 100% Australian owned, publicly listed company. EVT brings together a unique collection of managed and owned companies including Event Cinemas, QT Hotels Group, Atura Hotels, Alpine Villages, Parks and theatres dating back to early 1900s. Rydges Hotels & Resorts have a firm commitment to its staff; the people who we believe set us apart from our competitors!

Industry
Travel & Hospitality
Company Size
1,001-5,000 employees
Headquarters
Sydney, AU
Year Founded
Unknown
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