Yourday-to-day

• Support the Front Office Manager all required tasks.

• Assign work and supervise team members performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability

• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.

• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.

• Coordinate with Housekeeping to track readiness of rooms for check-in.

• Schedule, assign daily work, lead pre-shift meetings, inform and train team members.

• Monitor, observe and assist in evaluating team member performance.

What we need from you

• Bachelor’s degree in hospitality or related field.

• 2+ years’ experience working in Front Office department as supervisor.

• Must be fluent in local language and English, additional languages will be highly valuable.

• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

Whattoexpectfromus

• Discounted international room rates.

• Room for professional growth in one of the largest hospitality companies.

• Training programmes and access to IHG’s training tool.

• Uniform and laundry service.

• Meals whilst on duty.

• Private health insurance discount.

• Kimpton Benefits: our platform with exclusive discounts for employees.

• Cool work environment and lots of fun! 😊