Southern Ocean Lodge is seeking a Front Office Supervisor to lead our Guest Services team and shape the first and last impressions of every stay at one of Australia’s most celebrated luxury lodges.
In this role, you will oversee the day-to-day running of the front office, from arrivals and departures to reservations and guest communication, ensuring every interaction is warm, personalised and seamless. You will work closely with the lodge leadership team and other departments to anticipate guest needs and deliver an experience that feels effortless.
This is a residential role based on Kangaroo Island, with accommodation and meals provided.
Key responsibilities include:
You are a passionate and experienced front office professional who takes pride in creating memorable guest experiences and leading by example.
You will ideally have:
The salary range for this role is $70,000 - $80,000 per annum.
Beckons is built around journeys of discovery for curious travelers seeking deeper connection to place, culture, and the natural world. Through a growing collection of lodges in some of the world’s most rare and remarkable destinations, the brand is guided by a regenerative approach to luxury travel, one that goes beyond sustainability to create positive, lasting impact for landscapes, wildlife, and the communities who call these places home.
The Beckons collection includes five award-winning properties in Australia, Southern Ocean Lodge on Kangaroo Island, Longitude 131° at Uluṟu-Kata Tjuṯa, Capella Lodge on Lord Howe Island, Silky Oaks Lodge at the Daintree Rainforest, The Louise in the Barossa Valley, while across the Tasman Sea in New Zealand lies the century-young Huka Lodge in Taupō. In the Americas: Clayoquot Wilderness Lodge, Tierra Atacama and Tierra Patagonia in Chile.
Baillie Lodges is an award-winning portfolio of luxury lodges renowned for setting the standard for premium experiential travel. Set in exclusive locations of unique natural or cultural significance, the collection appeals to the discerning global traveller seeking a remarkable experience.
The collection was founded in 2003 by James and Hayley Baillie and includes Southern Ocean Lodge on Kangaroo Island, Longitude 131° at Uluru-Kata Tjuta, Capella Lodge on Lord Howe Island, Silky Oaks Lodge at the Daintree Rainforest and The Louise in the Barossa Valley. In 2022, Chile’s esteemed Tierra Hotels in the Atacama Desert and Chilean Patagonia joined the collection, in addition to Clayoquot Wilderness Lodge on Canada’s Vancouver Island and New Zealand’s Huka Lodge.
Baillie Lodges are recognized for their standout natural locations, architectural integrity, fine cuisine, first name service and dynamic approach to sustainability. Each lodge offers guests an authentic experience of the destination and a genuine sense of place, while a spirit of generosity is at the heart of every stay. The preservation and enhancement of the natural environments in which Baillie Lodges operates is essential to its continued success. The team actively work with our local communities encouraging economic growth, engaging local suppliers and employing local residents wherever possible. In 2024, the Spirit of Mateship program was launched, donating proceeds of bi-annual auctions to nominated organisations in each lodge location.
Interested in a career with Baillie Lodges? Please email your CV to careers@baillielodges.com.au
