Accor

Front Office Supervisor & Guest relation

Accor  •  €21k - €23k/yr  •  Eastern Region, UG (Onsite)  •  1 day ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

We are looking for a reliable and professional Front Office and Guest relation Supervisor to join our Front Office team at Mercure St. Julian’s Malta. If you enjoy working in a dynamic hospitality environment and providing excellent guest service, this role is for you.

Providing extra care for the guest and focus on their personal need through the stay, accompany them to experience the best possible stay and help them organizing their holiday. Taking care of the reception and its tasks, check in, check out, money handling and cashiering functions .

Qualifications

  • Excellent communication skills : able to communicate clearly and professionally with guests and staff members.
  • Strong customer service skills: friendly, welcoming, and focused on guest satisfaction.
  • Leadership ability: able to supervise, motivate, and support the front office team members.
  • Problem solving skills: able to handle guest complaints and unexpected situations calmly and effectively.
  • Good knowledge of hotel operations: understanding of check in/check out process, reservations, room allocation, billing, and guest services.
  • Professional appearance and attitude: well-groomed, confident, polite, and approachable.
  • Attention to detail: able to maintain accurate guest records and ensure smooth operations.
  • Multitasking and time management: able to manage several guest requests and front office duties at the same time.
  • Computer skills: comfortable using hotel PMS, reservation systems and email.
  • Language skills: proficient English and, ideally, additional languages to communicate with international guests.
  • Conflict management skills: able to resolve difficult situations while maintaining a positive guest experience.
  • Teamwork and coordination: able to work effectively with housekeeping, food & beverage, maintenance, and management.

Additional Information

What We Offer

  • A supportive and professional work environment
  • Opportunities for growth within the Accor group
  • Accor discounts and free hotel nights vouchers

Salary offer is between 21 000 and 23 000 gross per year according to the experience.

Accor

About Accor

We are Accor

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.

Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Issy-les-Moulineaux, FR
Year Founded
Unknown
Website
accor.com
Social Media