Job Description

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.

CAMBRIA HOTEL BOSTON, DOWNTOWN, SOUTH BOSTON IS seeking a highly organized and customer-focused individual to join our team as a Front Office Supervisor. In this role, you will be responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, and supervising the front office staff.
Responsibilities:

Guest Services:

Welcome guests and handle check-in/check-out processes.

Respond to guest inquiries and resolve any issues promptly.

Ensure a positive guest experience through exceptional customer service.

Staff Supervision:

Lead and supervise front office staff, including receptionists and concierge.

Schedule and assign tasks to ensure efficient operations.

Conduct regular training sessions for staff development.

Administrative Tasks:

Manage reservations and monitor room availability.

Routing, Balance limit auditing.

OTA Reconciliation

Handle cash and payment transactions accurately.

Prepare reports on occupancy, revenue, and guest satisfaction.

Quality Assurance:

Ensure adherence to hotel policies and procedures.

Monitor the cleanliness and organization of the front desk area.

Conduct regular audits to maintain service quality standards.

Communication:

Liaise with other hotel departments to coordinate services.

Communicate effectively with guests and resolve any concerns or complaints.

Requirements:

Proven experience in a front office or guest service role.

Strong leadership and supervisory skills.

Excellent communication and interpersonal abilities.

Familiarity with hotel booking systems and front office software.

Attention to detail and problem-solving skills.

Availability to work flexible hours, including weekends and holidays.

The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others. Community relationships matter to the team at Meyer Jabara.