Job Description

Position Title: Front Office Supervisor

Department: Operations

Position Reports to: Clinic Office Manager

The Front Office Supervisor is responsible for overseeing the daily operations and coordination of front office services to ensure efficient and effective client service delivery. This role includes supervising front office staff and volunteers, managing scheduling and documentation processes, and supporting administrative functions. The supervisor assists the Clinica Manager, supports the Operations Director and Managers in clerical duties, and participates in reporting and administrative planning meetings.

Responsibilities:

Administration:

• Implement and coordinate services render by the front office. Supervise client services operation coordination and all front office activities.
• Submit programs and services reports to administrators.
• Participate in administrative meetings to plan and evaluate program requirements.
• Support Operations Director and Operations Managers in clerical duties, as needed.
• Complies with HIPAA laws and maintain confidentiality of sensitive information.
• Other duties as assigned.

Personnel:

• Evaluate performance of front office employees and volunteers. Maintain performance evaluations schedule.
• Interview and hire new employees in conjunction with supervisor.
• Understand and follow all items in the Personnel Manual, Policy and Procedure Manual and Union Contract.

Front Office Services:

• Supervise program documentation process, including but not limited to: Client intake, eligibility, billing services and completion of administrative required forms.
• Monitor medical record maintenance.
• Supervise and train front office employees and volunteers.
• Develop and implement front office staff and schedules. Generate providers’ schedule and appointment sheets for patients.

Qualifications/Requirements:

• Two years medical office experience preferred.
• Proficient in verbal and written communication skills, English and Spanish.
• Computer experience.
• Must have strong customer-service skills.
• Must have strong team orientation
• Candidates must be extremely reliable, punctual and very well organized.
• High School Diploma or Equivalent.
• Ability to handle numerous task simultaneously, and work in a busy environment.
• Good follow-up skill, and able to function under pressure.
• Able to promote and provide the means for a working team relationship within front office and other departments.
• Flexible, thoroughness, dependability and attention to detail.
• Flexible hours (evenings and weekends required).
• Supervising experience preferred.