Department: Rooms Division, Front Office & Guest Services
Employment Type: Permanent - Full Time
Location: Thailand - Bangkok
Front Desk Supervision & Daily Operations: Supervise daily reception workflow, including opening/closing procedures, VIP/group room assignments, check-ins, check-outs, and shift checklists in accordance with Kempinski standards.
Guest Experience & Inquiries: Deliver courteous, efficient service; handle guest requests, inquiries, and Lost & Found correspondence; escalate and resolve complex complaints promptly.
Group Management & Upselling: Lead group arrivals and departures to ensure seamless execution, actively promote hotel facilities, and maximize rooms upselling opportunities.
Interdepartmental Coordination: Liaise across departments to verify accurate guest billing, room types, rates, and special requests prior to arrival.
Team Onboarding & Communication: Facilitate new hire induction and training, manage supervisor-level email correspondence without delay, and maintain clear shift handovers.
Cost Control & Work Environment: Monitor operating supplies to minimize waste, keep work areas clean and organized, and maintain operational flexibility to support other Rooms Division sections as needed.
Front Desk Supervision & Daily Operations: Supervise daily reception workflow, including opening/closing procedures, VIP/group room assignments, check-ins, check-outs, and shift checklists in accordance with Kempinski standards.
Guest Experience & Inquiries: Deliver courteous, efficient service; handle guest requests, inquiries, and Lost & Found correspondence; escalate and resolve complex complaints promptly.
Group Management & Upselling: Lead group arrivals and departures to ensure seamless execution, actively promote hotel facilities, and maximize rooms upselling opportunities.
Interdepartmental Coordination: Liaise across departments to verify accurate guest billing, room types, rates, and special requests prior to arrival.
Team Onboarding & Communication: Facilitate new hire induction and training, manage supervisor-level email correspondence without delay, and maintain clear shift handovers.
Cost Control & Work Environment: Monitor operating supplies to minimize waste, keep work areas clean and organized, and maintain operational flexibility to support other Rooms Division sections as needed.
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodations, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
To see all the different Kempinski jobs and apply, please go to https://careers.kempinski.com
