Key Responsibilities
Supervise daily Front Office and Reception operations.
Ensure efficient and accurate guest check-in and check-out procedures.
Support team members in resolving guest enquiries and requests.
Maintain high standards of customer service and guest satisfaction.
Brief the team on daily events, VIP arrivals, and operational updates.
Promote hotel services and identify upselling opportunities.
Monitor team performance, grooming standards, and attendance.
Provide ongoing coaching, training, and support to team members.
Conduct shift handovers and communicate operational information effectively.
Ensure compliance with hotel policies, procedures, and brand standards.
Liaise with other departments to maintain smooth hotel operations.
Essential:
Previous experience in a customer service or hospitality environment.
Strong communication and interpersonal skills.
Commitment to delivering exceptional customer service.
Professional presentation and grooming standards.
Ability to work independently and as part of a team.
Competent computer and IT skills.
Desirable:
Previous supervisory or leadership experience within a hotel or hospitality environment.
Knowledge of hotel property management systems and Front Office operations.
Experience training and mentoring team members.
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 24 world-class brands comprising more than 8,400 properties and over 1.25 million rooms, in 140 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune and has been recognized as a global leader on the Dow Jones Sustainability Indices. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 210 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, X, LinkedIn, Instagram and YouTube.
