Job Description

RESPONSIBILITIES:

• Ensure that the Sanderling quality standards, policies and procedures are properly understood and followed through by Front Office staff members.
• Assist the Front Office Managers in coaching and training front desk staff with respect to all guest loyalty programs, including all FHR standards of service.
• Ensure and maintain a very high standard of personal hygiene, behavior and grooming /dress standards of staff
• Handle all guest complaints and comments relating to the department tactfully and resolve as necessary
• Ensure that the FHR and Forbes Standards are continuously refreshed, maintained and used effectively
• Cooperate and coordinate teamwork with other departments
• Perform any other reasonable duties as required by the Front Desk Managers or Guest Services Manager.

REQUIREMENTS:

• Minimum of 1 year supervisory experience
• Previous Front Desk, Guest Services experience preferred
• Superior customer service skills
• Demonstrated leadership skills
• Ability to multi-task
• Strong attention to detail and organization.
• Excellent computer skills.
• Ability to work closely and cohesively with other department managers to ensure optimum guest satisfaction.
• Any other duties as assigned.

REPORTS TO:

Front Desk Managers and Guest Services Manager