Loews Arlington Hotel offers job seekers a large-scale resort and meetings environment in Arlington’s sports district. Team members support 888 rooms, five dining venues, pools, spa services and 266,000 square feet of event space, with skybridge access to Live! by Loews.
Who We Are Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer
What We’re Looking For
A passionate and driven Front Office Supervisor who will lead our guest services team with confidence and care. In this role, you’ll be the heartbeat of the front desk—ensuring every interaction reflects Loews Hotels’ commitment to exceptional hospitality. You’ll champion service excellence, inspire your team, and create experiences that leave lasting impressions.
Who You Are
Natural Leader You motivate and empower others, fostering a culture of collaboration and positivity
Guest Experience Champion You anticipate needs and go above and beyond to deliver unforgettable stays
Clear Communicator You engage guests and team members with professionalism and warmth
Proactive Problem Solver You thrive under pressure, making smart decisions quickly and effectively
Organized Multitasker You manage priorities seamlessly in a fast-paced environment
Veterans and military spouses are encouraged to apply
What You’ll Do
Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery
Lead, mentor, and develop team members to achieve high performance and uphold Loews service standards
Monitor guest feedback, resolve concerns promptly, and implement strategies to enhance satisfaction and loyalty
Coordinate room assignments and collaborate with housekeeping to meet guest preferences
Design and deliver training programs that elevate team skills and operational excellence
Serve as the primary point of contact for internal and external inquiries
Conduct audits, maintain accurate financial records, and analyze performance metrics
Prepare operational and guest experience reports for management review
Partner on initiatives to promote hotel services and improve efficiency
Handle emergencies with professionalism, ensuring guest and team safety
Regular attendance in conformance with standards
May be required to work varying schedules to reflect business needs
Required to attend all mandatory training sessions and meetings
Perform other duties as assigned
Your Qualifications Include
Minimum of two years guest service experience in hotel hospitality preferred
Minimum one-year guest service leadership role preferred
Experience with previous Property Management System, preferred Opera System
Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred
Ability to stand for long periods of time required
Who You’ll Supervise
Front Desk Team
Guest Services Team
Loews Hotels & Co was founded in 1960 and continues to own and operate hotels and resorts in the United States. Headquartered in New York City, hotel destinations include Arlington, Atlanta, Chicago, Chicago O'Hare, Coral Gables, Hollywood, Miami Beach, Nashville, New Orleans, New York, Orlando, Philadelphia, San Diego, St. Louis, and Tucson. Loews Hotels Hotels & Co operates as a subsidiary of Loews Corporation (NYSE: L).
WHO WE ARE:
We are a dedicated team focused on allowing our guests to flourish when they are with us. From our most senior of management, to our newest team members, we are all forged of the same hospitality DNA. That defining characteristic is a willingness and commitment to offer comfort, care, and everything in us to all who come through our doors. We invest in training and development opportunities for all team members so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. We promote social responsibility by being a good neighbor in the communities in which we reside. At Loews Hotels & Co, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.
EQUAL EMPLOYMENT OPPORTUNITY
Loews Hotels and Resorts is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
