Mandarin Oriental Punta Negra, Mallorcaislooking for a Front Office Supervisorto join our Front Officeteam.

Are you a master of craft? Do you thrive in a team that succeeds together,demonstratingintegrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residenceslocatedin prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilstrepresentingthe verycutting-edgeof luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental PuntaNegra pulses with the vibrant spirit ofMallorcaHere,subtleand emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly.Celebrate the essence ofMallorcathrough bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at Mandarin Oriental Punta Negra, Mallorca,astheFront Office Supervisor, you willbe responsible forsupervising and supporting the reception team, always ensuring smooth front desk operations.

AsFront Office Supervisor, you willbe responsible forthe following duties:

• Ensure a flawless check-in and check-out process.

• Take care of guests throughout their stay.

• Liaise effectively with other hotel departments to guaranteeseamlessguest experience.

• Supervise and support the reception team, ensuring smooth front desk operations.

• Monitor and ensure adherence to SOPs and brand standards,maintainingconsistency in guest interactions.

• Support the training and onboarding of new colleagues, fostering a positive and professional work environment.

• Execute administrative tasks related to the operation of the reception.

• Perform any other reasonable duties as required by the Front Office Manager.

AsFront Office Supervisor,we expect from you: 

• Minimum1-2years of experience within a luxury hotel or high-end hospitality environment. 

• Good knowledge of hotel management systems (e.g., HMS, Opera, Fidelio, or similar PMS).

• Effective communication skills in English and Spanish (additionallanguages are a plus). 

• Willingness and flexibility to work in shifts (day, afternoon, and night).  

• Well-groomed appearance, adhering to the hotel's grooming standards. 

• Good IT skills, with solid knowledge of Windows operating systems, Microsoft Office Suite (Excel, Word, Outlook).  

• An independent and proactive approach. 

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay When you work as hard as our colleagues do,it’simportant to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. TheMOstayprogramme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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