Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Supervisor, you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality Acting with Integrity and always doing the right thing. Inspiring others through Leadership A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We'll Help You Thrive at Hilton

Hilton offers a lot of great benefits to full-time team members. We invest in our team members' wellbeing and provide support services through all of your life moments. There are many perks and benefits available to you including but not limited to the following:

• Paid Time Off - generous program to help you relax, recharge and rejuvenate yourself
• Health Benefits - varieties of health plans (medical, dental and vision) for you to choose from
• 401(k) - build your retirement savings with our company match
• Go Hilton Travel Program - enjoy deeply discounted rooms at any Hilton hotels
• Free Life Insurance - leave financial for your loved ones
• Paid Maternity/Parental Leave - enjoy paid time off to care of your new born with a peace of mind
• Employee Stock Purchase Plan - invest in the company you work for
• Crisis Concierge - provide support and emotional care in time of loss or hardship
• Free Meal & Free Parking - no hustle to pack your meal or to spend money on parking
• Perks at Works - discounts on thousands of merchandises from electronics to movie tickets