Job Description

WOULD YOU LIKE TO BE PART OF A FAST – GROWING ORGANISATION?

JOIN US AS FRONT OFFICE SUPERVISOR AT Odyssey Hotel Group

ABOUT ODYSSEY

We are Odyssey Hotel Group, Europe’s most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott International, IHG Hotels & Resorts, and Accor to develop exceptional properties across various brands, from Holiday Express to Marriott's Autograph Collection. Powered by over 700 employees and supported by Activum SG as our major shareholder, our purpose is to create wonderful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture of enabling and empowering our teams to be masters of the art of hospitality.

ODYSSEY CULTURE

You’ll be joining a fast-moving, ambitious and successful team that’s shaking up the industry we love. If you thrive on responsibility, share a passion for great service, and are a natural collaborator, we’ll be a good fit. We pride ourselves on a collaborative mindset.

ABOUT Labtwentytwo Barcelona

We are located close to Barcelona’s beautiful beaches in the 22@ district. Inspired and enhanced by natural forms, sustainability, and the latest technological advances, LABTWENTYTWO embraces the future of hospitality.

Eco-consciousness forms the blueprint of LABTWENTYTWO. Being dedicated to the future means protecting it. Here, luxury is in harmony with our green ethos, making us the hotel of choice for the planet-conscious and the future-orientated.

With every space and guest touchpoint perfectly designed to spark creativity, LABTWENTYTWO is a melting pot for creative minds. It provides all the elements necessary for the brilliant innovations of tomorrow. With 185 state-of-the-art designed hotel rooms, a restaurant and rooftop bar, meeting rooms, and co-working spaces, the perfect balance is created between work and pleasure.

THE POSITION

As a Front Office Supervisor, your primary focus will be supporting the daily Front Office operations and ensuring an exceptional guest experience throughout every stage of the guest journey. You will assist in leading the Front Office team on shift, maintaining high service standards, and ensuring smooth and efficient operations while acting as a role model for the team.

Requirements

YOUR ROLE AS FRONT OFFICE SUPERVISOR

We are looking for a Front Office Supervisor who enjoys being at the heart of the operation. Someone who leads by example, stays calm under pressure, and knows how to create memorable guest experiences while supporting and motivating the team.

WHAT YOU WILL BE DOING

· You supervise and support the Front Office team during daily operations and shifts

· You ensure smooth check-ins, check-outs, room allocations, and guest requests

· You lead by example and help maintain excellent service standards at all times

· You handle guest complaints and special requests professionally and efficiently

· You support onboarding, training, and coaching of new and existing associates

· You coordinate with Housekeeping, Engineering, and F&B to ensure seamless guest experiences

· You assist with shift planning, cash handling, and operational procedures

· You ensure that the lobby and Front Office areas are always organized and welcoming

· You support the Front Office Manager with administrative and operational tasks when needed

WHAT WE OFFER

· A competitive salary based on market standards

· A diverse, multicultural, and dynamic work environment

· Discounted stays at Marriott hotels worldwide and all Odyssey properties

· Up to 31 vacation days for a healthy work-life balance

· Ongoing training, personal growth opportunities, and priority access to internal vacancies

WHAT WE ARE LOOKING FOR

· At least 1–2 years of experience in a Front Office or Supervisory role within hospitality

· A completed education in hospitality or tourism is a plus

· You speak and write fluent Spanish and English; additional languages are a plus

· You are guest-oriented, proactive, and solution driven

· You are organized, stress-resistant, and able to multitask in a fast-paced environment

· You have strong communication skills and enjoy motivating others

· You are flexible to work different shifts, including weekends and holidays

· You have experience with Opera PMS; Marriott systems are a big plus

WHAT’S IN FOR YOU?

✨ We’ve got you covered (and more):

🚗 Free parking — and if you ride a bike or electric scooter, you can charge it here too.

💪 Free access to the hotel gym outside working hours.

👕 Uniform provided, plus laundry service and meals at our staff canteen.

🧘 Urban Sports Club membership included to help you stay active and healthy.

🌍 Exclusive discounts on accommodation and F&B across Marriott properties worldwide, plus Pleasure Rates for Odyssey hotels.

🛍️ Access to the “Benefits at Work” platform with special offers and perks.

🏨 “Know Where You Work” voucher after 3 months, so you can enjoy and truly experience our product.

✨ …and many more benefits we’d love to tell you about!

INTERESTED?

Please apply via this vacancy and our colleagues from the Talent team will contact you as soon as possible.

We look forward to receiving your application!