Job Description

Guest Experience Supervisor / Front Office Supervisor
Pestana Chelsea Bridge Hotel, London

Pestana Chelsea Bridge Hotel is looking for a confident, guest-focused, and hands-on Front Office Supervisor to join our Front Office team.

This is a great opportunity for someone who enjoys working with people, leading by example, and creating a welcoming and professional experience for every guest. You will play an important role in the day-to-day operation of Reception, supporting the team and helping to ensure smooth arrivals, departures, and guest service throughout the shift.

What you will be doing

• Supervising the day-to-day operation of the Front Office during your shift
• Welcoming guests and ensuring a warm, professional, and efficient check-in and check-out experience
• Supporting the Front Office team and leading by example in service delivery
• Handling guest queries, requests, and complaints promptly and professionally
• Assisting with room allocations, guest profiles, billing, and reservations
• Ensuring guest information and operational records are updated accurately
• Working closely with Housekeeping to monitor room status and readiness for arrivals
• Liaising with other departments to ensure a smooth and seamless guest journey
• Handling telephone calls, messages, and guest requests in a timely manner
• Supporting the Front Office Manager and Assistant Front Office Manager with the daily running of the department
• Helping to train, guide, and support team members on shift
• Ensuring company procedures, service standards, and health and safety requirements are followed at all times

What we are looking for

• Previous Front Office experience within a hotel environment
• Previous supervisory experience is preferred
• A strong passion for guest service and hospitality
• Excellent communication and interpersonal skills
• A positive, professional, and approachable manner
• Good problem-solving skills and the ability to stay calm under pressure
• Strong organisational skills and attention to detail
• A team-focused approach and willingness to support colleagues across the department
• Flexibility to work shifts, including weekends and bank holidays
• Experience using Opera Cloud is desirable and would be a strong advantage

Why join Pestana Chelsea Bridge Hotel

• Be part of an established international hotel group
• Work in a supportive and professional team environment
• Gain valuable experience in a busy London hotel operation
• Opportunities for development and progression within the business

If you are passionate about hospitality and ready to take the next step in your Front Office career, we would love to hear from you.

Pestana Hotel Group is an equal opportunities employer and is committed to creating an inclusive and supportive workplace for all.