MGM Resorts International

Front Office Supervisor

MGM Resorts International  •  Onsite  •  2 months ago
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Job Description

We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.

我們誠邀才華出眾的您,把握美高梅中國事業​機會,與金獅再闖另一座高峰。

Job Responsibilities:

  • Responsible for the operations of the Front Office Department

  • Ensure efficient operation of all respective areas and all its equipment, ancillary maintenance and repair services and protection of the Owner's assets

  • Tour front- and back-of-house and Lobby routinely throughout the day; audit Front Office staff adherence to hotel policies and procedures in all phases of service and job functions; follow up with designated personnel where needed

  • Ensure accurate registration of guests, room assignment, reservations and details; prepare keys, collect payments and provide appropriate hotel orientation when necessary

  • Ensure accurate guest charges as per billing instructions; swiftly resolve discrepancies and collect proper payments

  • Maintain a cash float, accept and process payment for guest accounts at registration and checkout; maintain a daily report of all deposits and receipts and ensure all transactions, postings and cash are accounted for and balanced at the beginning and end of each work shift according to MGM standard

Job Requirements:

  • At least 3 years’ experience in similar capacity in a 5 star luxury Hotel, Resort or Casino environment

  • Bachelor’s Degree or above

  • Excellent language skills in English, Cantonese and Mandarin

MGM Resorts International

About MGM Resorts International

The resorts and casinos of MGM Resorts International™ are some of the most famous in the world. Our 28 destinations are renowned for their winning combination of quality entertainment, luxurious facilities, and exceptional customer service.

We are actively expanding our presence globally, with potential developments in a number of domestic and international markets. At MGM Resorts International, we are all striving together to deliver an enticing blend of entertainment to every corner of the world.

Many of our resorts are located in Las Vegas. Las Vegas features three of the largest convention centers in the U.S., spectacular entertainment, attractions, shopping, ​and world-famous resorts. Whether dancing fountains, incredible stage productions, casino action, museums or natural attractions such as Lake Mead, Vegas offers something for everyone. A stroll down our streets takes you around the globe, with recreations like climbing to the top of the Eiffel Tower or taking a Venetian gondola ride. From shimmering resort pools and spa rejuvenation to nonstop nightlife, Las Vegas promises an unforgettable career destination.

With all of our unique and spectacular resorts and casinos, MGM Resorts International has a world of opportunities for you to discover excitement and rewards as you provide our guests with a wonderful and memorable experience. Take a closer look at our properties. We think you'll find an opportunity that's right for you. The 81,000 global employees of MGM Resorts are proud to be recognized as one of FORTUNE® Magazine’s World’s Most Admired Companies®.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Las Vegas, Nevada
Year Founded
2000
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