Job Description

FRONT OFFICE SUPERVISOR

Kimpton Hotel Monaco Seattle

Downtown Seattle - 1101 4th Ave. (4th & Spring)

Pay for this role is $25.45/HOUR

Kimpton Hotel Monaco Seattle, situated in the heart of downtown, offers a luxurious yet playful experience with its bold, newly renovated design. Known for its jaw-dropping lobby, spacious guestrooms, and a unique vibe, the award-winning hotel provides a relaxing and stylish escape. Guests are steps away from iconic destinations such as Pike Place Market, the Waterfront, and Lumen Field. Dining experiences at Marin showcase the culinary diversity of the Pacific Northwest, offering seasonal, locally-sourced cuisine in vibrant settings. Kimpton Hotel Monaco Seattle is dedicated to creating unforgettable experiences for every guest.

As Front Office Supervisor, you're the connective tissue of the guest experience — the person who keeps the energy steady, the team sharp, and the operation running smoothly from the moment a guest walks in to the moment they check out. You lead by example, stay visible, and bring calm authority to whatever the shift throws at you.

CORE RESPONSIBILITIES

• Kick off each shift by connecting with desk agents to capture key handoff information and reviewing the pass-down report for incidents or updates.
• Review all arrivals and departures — flagging special requests, resolving billing discrepancies, and assessing relocation needs before they become problems.
• Ensure all shifts are covered as scheduled; step in when they're not.
• Uphold key control, credit, and cash handling policies across the team.
• Oversee completion of AM/PM desk agent checklists.
• Handle guest situations with calm, professionalism, and genuine care — turning friction into loyalty wherever possible.
• Serve as the expert in all front office functions, leading by example in every interaction.
• Maintain seamless communication with Reservations, Sales, Housekeeping, Bell Staff, Valet, Engineering, and other departments to keep the guest experience coordinated and elevated.
• Monitor property interfaces and assist with balancing daily transactions and revenues.
• Work with Sales and Reservations to maximize inventory, house balance, and selling potential.
• Audit group blocks, rooming lists, billing, amenities, and arrivals for accuracy.
• Keep back office, front desk, and storage areas clean, organized, and guest-ready.
• Proactively surface ideas to improve operations, increase guest satisfaction, and manage costs.

SUPERVISORY RESPONSIBILITIES

• Oversee and support all front office employees across your shift, ensuring duties are completed before departure and team members are posted on time.
• Coach, counsel, and document performance issues with care and accuracy — developing people, not just correcting them.
• Manage sick calls and tardiness by securing coverage; remain on-site until relief is confirmed.
• Assist with Night Audit shift scheduling and coverage challenges as needed.
• Monitor daily service levels and hold yourself and your team accountable to Kimpton's standards.
• Ensure grooming and uniform standards are consistently met.
• Track and manage front office operational supplies.
• Support payroll and expense accountability, meeting or coming in under budget.

WHAT YOU BRING

• Previous experience in a customer-facing role — hospitality experience a plus.
• A flexible schedule; evenings, weekends, and holidays are part of the rhythm here.
• The ability to stay composed and solutions-focused when the lobby is full and the clock is moving fast.
• Genuine warmth with guests — and the instinct to turn a tough moment into a memorable one.
• Comfort with hotel systems and a sharp eye for accuracy when entering information.

OUR CULTURE - What It’s Like to Work Here

Refreshingly Human.

That’s how we describe the Kimpton culture. Not a tagline — a way of being. It’s what you’ll feel the moment you walk through our doors, and it’s what keeps our teams coming back.

Kimpton founder Bill Kimpton believed one thing above all else: hire the right people and get out of the way. From day one, this brand was built on empowerment — giving people the freedom to be creative, take chances, learn from mistakes, and do what’s right. That vision sparked something special in 1981, and it still runs through everything we do across 80+ hotels worldwide.

If that sounds like the kind of place you’ve been looking for — read on.

Be 100% You

If you join us, you won’t be asked to leave yourself at the door. Your quirks, your tattoos, your accent, your personal style — all of it is not just welcome here, it’s celebrated. Being professional at Kimpton doesn’t mean being a clone. It means showing up as your full, authentic self and doing the work with your own flair.

Be the Ultimate Host

At Kimpton, you’ll be empowered to act. To be creative. To read the room, anticipate what a guest needs before they ask, and do what you truly believe is right — without waiting for permission. We hire people we trust, and then we trust the people we hire.

Spark Joy

Beyond great service lives something more lasting: emotional impact. Spark Joy is about the moments guests carry with them long after checkout — the ones that make Kimpton feel different from anywhere else. You’ll have the power to create those moments every single day.

INCLUSION & BELONGING

A culture this special only works when everyone feels they belong in it. We’re committed to building a workplace where every person feels seen, heard, and valued — and where differences aren’t just accepted, they’re what make us better. We proudly welcome candidates of all races, ethnicities, ages, religions, abilities, sexual orientations, gender identities, and backgrounds.

BENEFITS + PERKS!

• On-site parking offered
• Dry Cleaning provided (uniform only)
• Hotel + restaurant discounts in all of Kimpton + IHG – worldwide!
• Paid Time Off – sick & vacation pay with rollover
• Paid Holidays after 90 days of employment
• Affordable medical/dental/vision/HSA plans
• Basic & Supplemental Life Insurance
• Short/Long Term Disability Insurance
• Hospital Indemnity, Critical Illness & Accident Insurance
• Tuition Reimbursement
• Commuter Benefits

The pay range is only applicable for jobs to be performed in Seattle, WA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

You can apply for this role by clicking on the Apply button. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.