Job Description

At TriHealth, you'll be the first impression and trusted connection for patients and families, playing a vital role in delivering an exceptional healthcare experience. As a Front Office Specialist, you'll work in a collaborative, patient-centered environment where your customer service, organizational skills, and attention to detail directly impact patient care.

Why Join TriHealth?

• Make a Difference Every Day by supporting patients from check-in to check-out and ensuring a welcoming, compassionate experience.
• Be Part of a Team-Focused Culture that values collaboration, respect, professionalism, and service excellence.
• Grow Your Career in a leading healthcare organization that encourages initiative, learning, and professional development.
• Use a Variety of Skills including patient registration, scheduling, insurance verification, payment processing, and customer service.
• Contribute to Quality Care by maintaining accurate patient information, supporting HIPAA compliance, and helping ensure smooth office operations.

If you thrive in a fast-paced environment, enjoy helping others, and take pride in delivering outstanding service, TriHealth offers an opportunity to build a meaningful career while positively impacting the health and well-being of the communities we serve.

Location:

• Cincinnati, OH

Work Schedule:

• PRN
• Day shift
• No Weekend or holiday rotation

Incentives & Benefits:

This position is classified as PRN and is not eligible for TriHealth benefits.

Job Requirements:

• High School Diploma or GED degree (Required)
• 3 - 4 years’ experience in a related field (Required)

This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; completing daily bank deposit; day-end reconciliation duties. Some locations also require this position to complete charge/receipt-entry and charge-receipt summaries for all office-related services.

Job Responsibilities:

• Answers incoming telephone lines and handles and distributes calls.
• Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
• Schedules patient appointments. Informs department of issues.
• Accurately inputs patient registration information and updates patient insurance and demographic information.
• Accepts payments and logs appropriately.
• Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members. Follows
• JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job.
• Handles patient complaints and refers to manager as appropriate.

Working Conditions:
Climbing - Rarely
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Interpersonal Communication - Frequently
Kneeling - Occasionally
Lifting <10 Lbs. - Frequently
Pulling - Rarely
Pushing - Occasionally
Reaching - Rarely
Reading - Frequently
Sitting - Consistently
Standing - Rarely
Stooping - Occasionally
Talking - Consistently
Thinking/Reasoning - Occasionally
Use of Hands - Consistently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community