Job Description

At our company, our mission starts with our people. Guided by our HEART values of Humility, Excellence, Accountability, Respect, and Trust, we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. In this dual Front Office Specialist II and Medical Assistant role, you’ll perform clinical and non-clinical duties, gather patient information, and work with the healthcare team to assess and provide appropriate care for low-acuity pediatric patients. You’ll also schedule appointments, greet patients and visitors, handle incoming calls, coordinate referrals, enter accurate billing information, and submit claims. You’ll support patients and families by introducing yourself, explaining visits and processes, and communicating expected visit lengths.

Think you’ve got what it takes?

Clinic Hours: Open 7 days a week — Monday–Friday, 12:00 PM–10:00 PM; Saturday–Sunday, 10:00 AM–8:00 PM.

• Collects and documents patient information, vital signs, medications, allergies, and reasons for visits accurately
• Prepares pediatric patients for examinations and assists providers with treatments, testing, and emergency care within site protocols
• Administers medications and immunizations as directed by the physician, documents care and patient education, and promptly reports errors or adverse reactions
• Collects and processes specimens, performs laboratory tests and quality checks, and follows applicable laboratory and safety requirements
• Coordinates outside laboratory services, tracks results, and notifies providers of results and testing issues
• Greets patients and visitors, manages check-in and check-out, schedules appointments, and communicates delays and visit processes
• Screens calls, documents messages, and provides telephone guidance and prescription refill support under provider direction and site protocols
• Coordinates referrals and verifies patient demographics, insurance coverage, and required visit documentation
• Processes billing information, collects payments, balances daily transactions, and assists with billing questions and denial prevention
• Maintains accurate, confidential medical records and processes record requests and correspondence according to practice protocols
• Maintains clinical supplies and medication inventory and supports infection control and practice improvement activities
• High school diploma or equivalent required
• Graduation from a medical assisting or emergency medical technician program preferred
• Basic Life Support certification from the American Heart Association required
• 2 years of related experience required

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Texas Children’s Urgent Care offers high-quality, efficient and affordable after-hours patient care in nine convenient community locations across the greater Houston area. Texas Children’s Urgent Care has also expanded to serve the children and families of Austin, Texas, with its first community location in South Austin. Staffed by board-certified pediatricians who have privileges at Texas Children’s Hospital, our Urgent Care team can diagnose and treat a wide variety of common pediatric ailments, illnesses and conditions, including: asthma, strep throat, fever, minor burns, influenza, ear infections, allergic reactions and more. We also provide procedures such as antibiotic injections, breathing treatments, fracture care and splinting, IV (intravenous) fluids, lab services, laceration repair and x-rays on-site.

To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.