Job Description

“World-class service is not built on a building alone. It is built on people - our brilliant Hosts.”

Mr. Bill Marriott - First Host and General Manager

To strengthen our Front Office team, we are looking for a Front Office Shift Leader (m/f/d) to join us immediately or by mutual agreement

What we are looking for:

• Completed vocational training in the hospitality industry
• Solid professional experience at the Front Desk; initial experience in shift leadership is an advantage
• Passion for delivering excellent guest service and working with people
• Positive attitude and open, professional communication skills
• Very good German and good English language skills
• Experience with OPERA and common Microsoft Office applications is desirable
• Ability to lead and motivate the team responsibly during shifts

Your responsibilities:

• Welcoming, assisting, and advising our international guests
• Handling guest check-in and check-out procedures
• Receiving and forwarding telephone calls
• Preparing VIP arrivals and maintaining guest loyalty profiles
• Managing guest feedback in both German and English
• Professionally handling guest requests and complaints
• Ensuring smooth Front Desk and At Your Service operations
• Coordinating and supporting team members and trainees during shifts
• Ensuring compliance with service, quality, and company standards
• Taking on leadership responsibilities within the daily operational business

What we offer:

• Comprehensive onboarding at the start of your employment
• A pleasant working environment with international colleagues
• Holiday and Christmas bonuses in accordance with the collective bargaining agreement
• Annual performance-based salary increases subject to qualifying length of service
• Meals provided in our in-house staff restaurant, "Meet & Eat"
• Recognition programs for outstanding performance, such as "Employee of the Month," including corresponding rewards
• Free use of our underground parking garage
• Access to our internal digital learning platform with more than 5,000 training courses, as well as development opportunities through our academies and support for external training programs
• Free uniforms and uniform cleaning service
• Opportunities to participate in social responsibility and community projects

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.