Job Description

Job Summary

Under the supervision of the Front Office Manager, the incumbent assists with daily front office activities and provides guidance to subordinate personnel to ensure courteous hotel/resort services. High school diploma or GED as well as a minimum of one (1) year of front desk experience. Must possess proven leadership ability necessary to provide guidance to subordinate personnel and develop short-term developmental goals. Must possess a high degree of interpersonal and customer relation skills necessary to ensure total guest satisfaction. Position requires ability to stand and walk 90% of the time. Extensive periods of keyboarding is required. Must have the abiity to lift up to 50lbs.

Duties and Responsibilities

• Must adhere to Mashantucket Pequot Tribe's Policies and Procedures.
• Ensures compliance with departmental budgets.
• Oversees and ensures inspection and readiness of rooms prior to occupancy.
• Investigates and resolves guest situations such as reservations errors and lost personal belongings.
• Prepares and processes daily reports and performs other general administrative duties as appropriate.
• Performs special assignments such as preparing junkets.
• Interviews, hires, trains, schedules, appraises and supervises all directly assigned personnel.
• Performs subordinate duties as necessary.
• Promotes positive guest and employee relations at all times.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Participates as a panel member on MPGE's Board of Review as needed.
• Performs all other related and compatible duties as assigned.

Education and Experience

• High school diploma or GED as well as a minimum of one (1) year of front desk experience.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must possess proven leadership ability necessary to provide guidance to subordinate personnel and develop short-term developmental goals.
• Must possess a high degree of interpersonal skills necessary for verbal and written communications to subordinates, guests and other management personnel.
• Must have a vision for quality and excellence in guest service.
• Must be able to make decisions under stressful conditions and remain calm and professional at all times.
• Ability to represent the department in a positive manner at all times.
• Ability to counsel and coach employees.
• Must possess basic mathematical skills as they apply to job functions.
• Required to become proficient in department specific computer programs.

Physical Demands

The physical demands will vary depending on area of study and, as described here, are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee must occasionally lift and/or move up to 25 pounds.
• Position requires prolonged periods of standing or walking. Extensive periods of keyboarding are also required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

THE MASHANTUCKET PEQUOT TRIBE PRACTICES TRIBAL AND NATIVE AMERICAN PREFERENCE (33 M.P.T.L.) IN HIRING AND IS AN EQUAL OPPORTUNITY EMPLOYER.