Job Description

SWOT Hospitality Management Company is seeking a dynamic Front Office Shift Leader for Porto Carras Resort, a premier destination offering exceptional guest experiences.

As a Front Office Shift Leader, you will play a key role in overseeing daily front office operations, ensuring smooth check-in and check-out processes, and delivering outstanding customer service that reflects the resort's high standards.

Responsibilities

• Lead the front office team during your shift, providing guidance, support, and motivation.
• Ensure seamless guest arrivals and departures with a warm and professional approach.
• Handle guest inquiries, requests, and resolve any issues promptly to enhance guest satisfaction.
• Maintain compliance with the resort's operational policies, brand standards, and safety protocols.
• Collaborate closely with other departments to ensure a cohesive guest experience.
• Monitor front office performance metrics and report relevant data to management.

Requirements

Ideal candidates will possess:

• Proven experience in front office operations within the hospitality industry, preferably in resort environments.
• Strong leadership skills with the ability to inspire and manage a diverse team.
• Excellent communication and interpersonal abilities.
• Customer-focused mindset with the ability to handle challenging situations professionally.
• Proficiency in hotel property management systems and standard front office software.
• Fluency in English; additional language skills are an advantage.
• Flexibility to work in shifts, including weekends and holidays.
• Attention to detail and a problem-solving attitude.

Benefits

• Be part of the Marriott International family.
• Career development and training opportunities.
• A fun, inclusive, and energetic workplace.
• Continuous training and development
• Work with the best professionals in tourism industry

SWOT Hospitality is a leading Hotel Management company, trusted by international investors, developers, and top-scale hospitality brands. SWOT Hospitality boasts extensive experience in management, investment and development, sales and marketing strategies, as well as advisory services, and is a valuable asset for businesses seeking guaranteed success. SWOT Hospitality is the white flag operator of international accommodation brands please visit www.swot.gr