Pestana Hotel Group

Front Office Shift Leader - Pestana CR7 Gran Vía Madrid

Pestana Hotel Group  •  Madrid, ES (Onsite)  •  4 days ago
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Job Description

Scope

Oversee operations and workers during scheduled shifts of Front Office team.

Responsabilities and areas of action

Ensure when entering or leaving the shift, that all situations that occurred of relevance in the previous shift are checked and analysed by both shift managers, as well as all matters that remained pending resolution.
Contact the Housekeeping after the blocking of the rooms in order to inform about the number of planned entries
Analyse and check the entries of the day (customer name and assigned room), the blocking of rooms, special requests from customers and VIP's customers, in order to ensure that no failures do occur;
Remove in each shift listings from the Opera system , lists of traces with the information on the blocking of rooms on aspects to be taken into account regarding the customers and lists of shift reports.

Behavioral Competencies

Planning and Organization (Be Efficient)
Dealing with complexity (Being Efficient)
Leadership and People Development (Be Collaborative)
Business Orientation (Be Efficient)
Goal Orientation (Be Efficient)
Adaptation to Transformation (Be Agile)
Customer Focus (internal and external) (Be Passionate)
Team-work (Be Collaborative)
Problem Analysis and Solving (Be Efficient)
Resilience (Be Agile)
Rigor and Attention to Detail (Be Efficient)
Proactivity (Be Efficient)
Enviromental and social Consciousness (Be Conscious)

Technical Competencies

Customer Service
Front Office Service
English
Pestana Hotel Group

About Pestana Hotel Group

Pestana Hotel Group is more than a hospitality brand – it’s the fulfilment of a dream from a visionary entrepreneur.

Born in 1972, on the breathtaking island of Madeira, it began as a dream of Mr. Dionísio Pestana, who envisioned a place where travellers could experience the soul of Portugal. Over decades, alongside his son, that vision expanded beyond borders, weaving Portuguese heritage into world-class hospitality.

Today, with more than 100 Hotels and 12.500 rooms, spanning three continents, Pestana Hotel Group welcomes guests to extraordinary destinations, from historic palaces, and beachfront retreats, to cosmopolitan cities. More than just a stay, it offers “the time of your life,” creating memories that linger long after checkout.

The group’s four distinctive sub-brands – Pestana Hotels & Resorts, Pousadas de Portugal, Pestana CR7 Lifestyle Hotels, and Pestana Collection Hotels – cater to every traveler’s desire, whether seeking timeless elegance, modern luxury, or immersive cultural experiences. Beyond hotels, Pestana Hotel Group also curates exceptional leisure moments through its golf courses, casinos, vacation clubs, and real estate ventures.

With more than 5,000 coworkers from over 60 different nationalities, Pestana Hotel Group receives its more than 3.5 million guests annually with one purpose: make every stay a moment to be remembered.

Discover more at: http://www.pestana.com

Industry
Travel & Hospitality
Company Size
1,001-5,000 employees
Headquarters
, PT
Year Founded
1972
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