Job Description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

The Marriott Phoenix Chandler, located in Chandler- a Southeast suburb of Phoenix, is the newest Full Service Marriott in the state of Arizona! Featuring 264 Guest Rooms and over 21,000 sq ft of event space, this hotel has the largest Ballroom in Chandler, AZ! Within the hotel, Proof ’19 features handcrafted cocktails, local beers, and Southwest cuisine. We Proudly Brew Starbucks Café serves a morning pick-me-up and variety of breakfast options. The hotel features modern décor and is situated within the Price Road Corridor, near some of Arizona’s largest employers, including Fortune 100 & 500 companies.

What you will have an opportunity to do:

Front Office & Sales Coordinator - Marriott Full Service Hotel Chandler

The Front Office & Sales Coordinator is responsible for delivering exceptional guest service while providing administrative and operational support to both the Front Office and Sales departments. This position serves as a liaison between guests, clients, and hotel departments to ensure seamless guest experience from reservation through departure. The ideal candidate is highly organized, detail-oriented, customer-focused, and thrives in a fast-paced hospitality environment.

Experience

• Minimum of one (1) year of hotel front office, reservations, or sales support experience required.
• Hospitality experience preferred.
• Experience with Marriott systems, FSPMS, CI/TY, GXP, or similar hotel operating systems is preferred.

Essential Responsibilities

Front Office

• Welcome guests in a friendly, professional manner while maintaining Five-Star Service Standards.
• Register arriving guests and process departures accurately and efficiently.
• Create, modify, and cancel guest reservations.
• Manage guest requests through GXP, Mobile Platform, and hotel communication systems.
• Coordinate room assignments, Mobile Keys, pre-arrival planning, and special requests.
• Balance the house daily and maintain reservation accuracy.
• Assist guests with questions, concerns, and service recovery.
• Support Front Desk operations by covering breaks, assisting during peak business periods, and working shifts as needed.
• Coordinate room service requests with the Food & Beverage department.
• Prepare guest welcome amenities, birthday cards, anniversary cards, and other special occasion requests.
• Answer incoming calls and direct inquiries to the appropriate department.

Sales Coordination

• Serve as the primary administrative support for the Sales department.
• Coordinate wedding and group room blocks from initial inquiry through event completion.
• Create group reservation links and maintain accurate rooming lists.
• Communicate with clients regarding room availability, rates, reservation updates, and group pickup.
• Process day-of group reservation changes and reinstate group no-show reservations when appropriate.
• Process complimentary reservations, site tour reservations, and other special bookings.
• Monitor CI/TY Lead Catcher and distribute new sales leads.
• Award Marriott Bonvoy Event Planner Points.
• Attend weekly Resume Meetings and assist in preparing group resumes.
• Coordinate VIP amenities, welcome gifts, and guest arrival details.
• Prepare group signage and Food & Beverage display cards.
• Generate post-group pickup reports and weekly/monthly sales reports.
• Answer Sales Department telephone inquiries and direct calls appropriately.

Administrative Support

• Perform data entry and maintain accurate records in Microsoft Office, CI/TY, FSPMS, and other hotel systems.
• Generate daily, weekly, and monthly operational and sales reports.
• Assist multiple hotel departments with administrative projects and special assignments.
• Maintain organized records and documentation while ensuring confidentiality.
• Support hotel operations through additional administrative and operational tasks as assigned.
• Provide administrative support to hotel departments including Front Office, Sales, Food & Beverage, Housekeeping, Engineering, Human Resources, and Accounting as business needs require.

What are we looking for?

Qualifications

• Previous Front Office, Reservations, or Sales Coordinator experience preferred.
• Working knowledge of hotel property management systems, preferably FSPMS.
• Experience using Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
• Strong organizational, communication, and time management skills.
• Excellent guest service and interpersonal skills.
• Ability to prioritize multiple tasks while maintaining accuracy and attention to detail.
• Ability to work independently and collaboratively with multiple departments.
• Professional appearance and demeanor.
• Flexible schedule, including mornings, evenings, weekends, and holidays based on business needs.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.