Job Description

Fýri Resort is where warmth reaches every corner, where the mystery of the mountains surrounds you, and a place you will never want to leave. Whatever the season, Fýri stands out for its architecture, atmosphere and service. A gem for nature lovers, a palace for anyone who loves rustic luxury, and a treasure for those who want to live life to the full.

World-class experiences, memories for life and a workplace you can be truly proud of.

We live our values in everything we do. Being Passionate, Professional, Playful and Personal is what makes us unique and what makes us grow.

Now we are looking for you - our new Front Office & Reservation Manager!

The role

As Front Office Manager you will have overall responsibility for Reception and Booking Team. You will lead the Team through busy operations and quieter planning periods and be responsible for our guests first and last impression. You will work closely with the Room Division Manager and the other departments to make sure every guests feels looked after from the first enquiry to departure.

Responsibilities

Leading and developing the Reception&Booking Team

Ensuring a high level of guest service and professional communication

Recruitment, onboarding, training and coaching of new employees

Planning staffing levels, schedules and daily task distribution based on occupancy, events and PMI

Creating a positive and supportive working environment

Following up performance, time reporting and departmental efficiency

Managing guest feedback, reviews and complaints

Working actively with NPS, eNPS and upselling targets

Monitoring availability and pricing across external booking channels

Maintaining and developing routines, checklists, handovers and SOPs

Taking care of Lobby Butik and communication with other companies

About the position

• Employment: Permanent, full time. Variable hours: days, evenings, weekends and public holidays
• Start and salary: Salary by agreement, start date by agreement

So, who are you?

You are a visible, encouraging leader who gets energy from people and from solving things on the spot. You stay calm when the lobby is full and you know what to prioritise. You like numbers as much as you like guests and you want your team to grow.

Beyond that, we think you need:

• Several years of experience from hotel reception or reservations, preferably in a leading role
• Experience leading people in a busy, seasonal operation
• Experience with a PMS and revenue tools. VisBook and Rate Manager are an advantage
• Good Norwegian and English, written and spoken. Swedish is a plus
• Comfort with budgets, reports and KPIs
• Hospitality education or equivalent experience is an advantage
• Flexibility to work evenings, weekends and public holidays

About the process

We will call candidates to interviews on a rolling basis. Last application date: 30.11.2026

Don't meet every single requirement? Apply anyway. We are happy to consider applicants with related work experience and education.

With us you get a workplace with room to grow, both within the house and within ESS Group. We keep developing our people through internal training in leadership, stress management and much more. You get very good discounts at our destinations and restaurants across the Nordics. We also organise parties and other fun activities to keep the team together. On top of that, you get secure employment, a wellness allowance and great colleagues who may well become friends for life.