Job Description

At The CORE Institute, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

• 401k plan after 1 month of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

QUALIFICATIONS

• The successful candidate must have a minimum of one year of front office experience in a medical office or healthcare setting.
• Previous experience in collecting money is preferred.
• Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
• Must be able to communicate effectively with Providers, patients, and the public and capable of establishing good working relationships with both internal and external customers.
• Knowledge of insurance rules and regulations including eligibility and referral requirements.
• Knowledge of medical terminology and HIPAA Guidelines.
• Computer knowledge, including Windows-based programs.
• High school diploma/GED or equivalent working knowledge preferred.

ESSENTIAL FUNCTIONS

• Promptly greets and acknowledges patients. Informs Providers of patient arrivals, using the appointment status through CPS.
• Prepares new patient paperwork. Instructs patients in completion of medical history and patient information forms and makes any necessary corrections to the patient’s account in CPS. Obtains accurate, complete demographic and insurance information and financial contract/consent on patient paperwork, assuring all necessary documents are populated and signed correctly.
• Responsible for identifying and collecting co-payments, co-insurances, and past-due account balances.
• Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to Site Billing Specialist.
• Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients, family members, physicians, and/or supervisors of network insurance coverage issues that may result in coverage reduction.

The Front Office Representative PT is responsible for maintaining a high level of customer service while assuming responsibility for the efficient, productive, and professional operation of the front office.

The CORE Institute team is dedicated to making the lives of others better by practicing exceptional patient care. If you would like to be part of a dedicated, dynamic healthcare team in a challenging, rewarding environment, The CORE Institute is the right place for you to grow your career.

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