Job Description

ABOUT US
Hampshire Property Group is a leading provider of residential and holiday park destinations across Australia and New Zealand, offering families and travellers memorable experiences in some of the most beautiful natural settings. We take pride in creating exceptional moments for our residents and guests while preserving the environment and local culture.

Toowoomba Caravan Park offers a relaxed and convenient stay just minutes from the Toowoomba CBD, with leafy surrounds, quality facilities and easy access to local attractions, gardens and cafés.

We are currently seeking a Casual Front Office Receptionist to join our team.

ABOUT THE ROLE
This is a hands-on role responsible for delivering exceptional customer service as the first point of contact for guests, while supporting the day-to-day operations of the front office.

This role involves working across two park locations: Toowoomba Caravan Park and BIG4 Toowoomba Holiday Park Weekend work and on-call availability are core requirements of this position.

Key Responsibilities

• Welcoming guests and managing check-in and check-out processes
• Handling reservations and guest enquiries
• Processing payments and reconciling transactions
• Providing local area information and guest support
• Supporting general administrative and front office duties

Requirements

• Experience in a similar role within the holiday park, hotel, or hospitality industry
• Strong customer service and communication skills
• Ability to work independently and as part of a team
• Sound computer skills, including Microsoft Office (Word, Excel, Outlook)
• Availability across a 7-day rotating roster, including weekends and on-call

You will be competent in the use of equipment such as:

• Reservation systems (e.g. Newbook or RMS – training provided)
• Point of Sale (POS) systems
• Telephone systems
• EFTPOS and cash handling equipment
• General office equipment

Remuneration
The rate of pay for this role will be in accordance with the Hospitality General Award.

Apply Now
If this sounds like you, or someone you know, we’d love to hear from you. Please submit an up-to-date resume along with a cover letter by clicking the Apply Now button.

Recruitment Agencies
Please note that we do not accept unsolicited resumes from Recruitment Agencies. No fees will be payable to any third party in respect of any candidate introduced without our prior written agreement.